Not recommended for stay

Written: 19 june 2024
Travel time: 11 — 20 june 2024
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 2.0
Food: 6.0
Amenities: 6.0
I stayed at the Ares Dream Hotel in June 2024. The hotel is so-so. A room with a balcony, air conditioning, a refrigerator and a TV, but with very old furniture and mattresses that should have been thrown away a long time ago. Cleaning must be done according to hotel rules once every three days. But in fact they didn’t clean it, you had to go to the reception and ask for the room to be cleaned. The area is small, with two swimming pools and cute cats. I would like to note the good buffet and friendly staff in the dining room. Well done guys here! The rating was greatly reduced for the disgusting check-in. I arrived at the hotel at 9 pm and was informed that my room was not ready. Such a surprise! We were sent to spend the night in Ares City. This is a non-working hotel; as I understand it, some staff live there. ((((It was very dirty there...Quiet horror(. They promised to come for me the next day before 8.30 and check me into Ares Dream. But they arrived only at the beginning of 10 in the morning.
How could they even confirm the reservation if there were no rooms? I don't understand at all. You can't do that! Also spoiling the hotel's reputation is the very strange receptionist Ugur with his unprofessional behavior, namely rudeness. He responds to requests rudely, which should absolutely not be acceptable in his work! There are no complaints about the rest of the staff. The walk to the beach is approximately 1.5 km. There are sun loungers from the hotel, the beach itself is quite good. The water is very clean, swimming in the sea is an incredible pleasure. That beach, which is 300 meters away, as indicated on the website, with paid sun loungers and inconvenient entry into the sea. Mostly no guests go there. And finally, once again about the good, namely the location of the hotel. From it you can easily walk to the center, where there are clothing stores, a park, an embankment, a port and McDonald's. Kemer itself is a very cozy town with beautiful nature. I would love to come to Kemer again, but not to this hotel. )
Translated automatically from Russian. View original