В ресторанах сервис ужасный/большинство персонала знает только турецкий Service in restaurants is terrible / most of the staff only knows Turkish

Friends, I will not take your time for a long time, but I will only say that this hotel is far from 5 stars, and in terms of service, I would generally give it no more than 3.
The rooms that are offered to people upon arrival are just dovecotes, in which there is literally no place to lay out a suitcase - there is a minimum of furniture, and there is only room in the room to get around a “double” bed 1.20m wide! We were offered 2 rooms when settling in such a plan - 1 near the road and the tennis court, on the third floor, and the second - a little closer to life, but also tiny and dark, like a kennel. And only after we once again went to the reception, we were promised to change the number, and then, after 2 days. As a result, after 2 days we got a good number plus or minus. At least there was a place for things. The whole group from our flight went to change rooms. The question is - why not immediately give people normal ones? The occupancy of the hotel was 65%.
Service in restaurants - just SUCKS! Only Turkish tourists are well served. And they are now at least 50%. I have never seen such a “service”, especially in Turkey. Be prepared that the maximum service in the restaurant is that they will come to you to pick up a dirty plate, and then, in 15-20 minutes. But on the other hand, the Turks will be approached immediately, and carry drinks, and ask what they want to drink, and so on. We made this observation not from 1 dinner, but from the whole rest! Once I spoke with the head of the waiters, by the way, he does not speak any language other than Turkish, as well as many other waiters and staff in general. So, he dialed someone who spoke Russian, and they explained to me that this was because of the pandemic. The argument is not clear to me. And what about the pandemic? The waiters carry clean glasses of drinks from the bar. I don't ask them to take my glass. I was asked to catch the waiter and ask him to bring something. How do you like that? And how to catch him? Any ideas? If they do not see anyone at close range, except for the Turks...

The next day I went to Guest Relations to clear things up. Turns out I was talking to them in the first place. It was his argument about the pandemic. He clarified to me once again that there was an official instruction from the president of the hotel not to serve tourists in the restaurant due to the pandemic, and the fact that they serve Turks is purely their own initiative, and nothing can be done about it. . In general, the conversation is about nothing.
And this fascism is visible everywhere, in the entire service. At bars and cafes, the staff allows themselves to freak out in your face and make displeased grimaces, and also the Turks in line behind you are served faster than you.
It is considered normal to say that something has already ended and will no longer be. And it wasn't just once.
The women who make spring rolls serve the Turks who are behind you in line ahead of you. And at the same time they are given a pancake with a filling, and you are given an edge shell, which is without a filling, etc. etc. And this chaos is going on just everywhere!
Friends, what happened to Turkey? Why is it that for the space money that is now worth vouchers, no one even strains to provide a normal service? I have worked in tourism for many years and this is not my first trip to Turkey. This is just a tin, not a hotel... My advice is to pay $ 300 more for a tour, but go somewhere where there is no such nightmare, where someone takes care of the staff, and does not hire schoolchildren as waiters... who simply do not care about anything.