Отель 4*, но не 5* Hotel 4 *, but not 5 *

Conditions, sea, food - good. There were nuances why not 5 *. Upon arrival, they offered a room on the top floor, a "birdhouse" with a low ceiling, a small room, a view from the balcony to the wall of the building, when I said that I did not pay for such conditions, the worker called and we were moved to the building opposite on the 1st floor, "heaven and the earth", the room is large, the balcony overlooks the central path, as I understand it, that in this way they "check" the vacationers, "they will be led" not "be led". And the problem with refilling "shampoos, soaps, shower gels, disposable cups" etc. two days in a row - nothing, contacted the reception once - no reaction, applied again - after 10 minutes they brought, the cups did not wait, maybe these are trifles, but if the hotel claims to be 5 *, then such an "oversight" is a minus . So far these 2 points are disappointing. . .