All the truth

Written: 2 august 2021
Travel time: 26 july — 2 august 2021
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 1.0
Cleanliness: 4.0
Food: 8.0
Amenities: 7.0
I think we should start with the bad. We stayed with a large group of 7 people. Signed up with my mother and mother-in-law for a massage. All 1 was good up to a certain point. My mother-in-law wanted a girl for the masseuse and it turned out to be very right. After the second session, the masseur began to frankly pester, put his hands where he didn’t need to. He was warned the first time, but he climbed the second. We went to the manager to complain, for silence and not disseminating information they promised to return the money (4 massages for 50 euros). As a result, 30 minutes before the departure, they issued an invoice, from which only 120 euros out of 200 were deducted, I had to pay, because. there was no time to prove anything. 3 days before departure, the first thing from the room disappeared, I attributed it to my carelessness. A day before departure, my husband's thing disappeared, things were petty, but still very unpleasant. Again, we went to figure it out, to which we were promised to deal with the issue until the morning, of course, in the morning there was no one at the reception, we did not receive an apology. IF YOU HAVE CHILDREN, DO NOT TAKE THEM FOR A MASSAGE IN ANY EVENT!! ! PUT THINGS, DO NOT GET THEM FROM THE SUITCASE.
But hotels also have their advantages. Delicious food, always full mini-bars, nice green area, excellent waiters, but the attitude towards customers from the service at the reception is simply disgusting. And what was in the spa is simply beyond words! So even their conscience allows them to cash in on such situations, they consider themselves right. I would have known that there was such chaos throughout the hotel, without thinking I would have called the police and filed a statement about an attempted rape! Whether you come to this hotel is your choice. BUT BE VERY CAREFUL. If such situations are allowed by the hotel, then this already says a lot.
Translated automatically from Russian. View original