Great hotel, but there are some nuances

Written: 3 october 2023
Travel time: 18 — 25 september 2023
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 10.0
Cleanliness: 7.0
Food: 8.0
Amenities: 10.0
We vacationed as a family, 2 adults and 2 small children (1 and 3 years old).
We arrived in the morning at 12 o'clock and they told us that since we have small children, they will make an exception and check us in immediately (and will not wait until 14:00 as is the protocol). We checked into a quiet room, as they said, overlooking the “garden”. In fact, there was no view of the garden, we were on the 3rd floor and our room looked out onto the roof of the main restaurant, that is, there was no view at all, just the roof of the restaurant. Since we came to relax and not sit in the room, we did not change anything and stayed in this room. I’ll say right away that the room was cleaned with a 3-minus, although the next day the room was cleaned as expected. On the 4th day of rest, the youngest child began to have diarrhea and fever, on the 5th day of rest, diarrhea and fever began for my wife and me, and on the 6th day, for the eldest child. In general, we only had time to rest for 3 days. Upon arrival home, they did tests - the result was salmonella.
In principle, the hotel is very good, the area is large and well-groomed. Entry into the sea is bad, but there are a couple of places where you can enter without problems. Apart from the bacteria we picked up (most likely from food), overall everything is fine in the hotel. The hotel is average 5ka, not luxury, not high class. The rooms need renovation.
Translated automatically from Russian. View original