Хороший отель, проблема сразу заселиться в нормальный номер Good hotel, the problem is to immediately check into a normal room

A good hotel, small and cozy, the rooms are spacious, the linen is clean, they clean it, towels were changed, the food is quite normal, there is no wi-fi in the rooms, there is in the reception area, there are comfortable sofas and there is a separate wi-fi by the pool, but I personally could not connect to it, although others used it.
Everything seems to be good and I would come here a second time, but there is a very unpleasant moment. When we arrived, we were not settled immediately in a normal room, the young man at the reception immediately began by saying that he would like to help us. It turned out that there were no available rooms and we were offered a day to live in another hotel, while coming to Melissa there, or a small room in Melissa. Chose a small room in Melissa. No. 222. Well, what can I say, well, very small, like a utility room converted into a room. Small window high on the ceiling, small shower room. The whole space is occupied by a large bed, there is a table, a locker in the corner that cannot be used. TV and air conditioning, as in a large room. : ) We lived in this room not for one day, as promised, but for 2 days. Then they moved to a normal spacious room with a balcony (No. 107). Everything was fine there, the only thing was that the shower door did not work, but we did not pay attention to such a trifle. I talked with vacationers and realized that this situation is very typical for this hotel. Three people told me the same thing. They spent the first two days in another hotel, in general, we were still lucky that we didn’t have to run back and forth around Kemer with things. When we were leaving, we were sitting with our suitcases at the reception, waiting for a transfer to the airport, at half past two in the morning, a woman came running with her daughter, it turns out she had just arrived and she was also settled in this second hotel, she shouted that she was settled in a "bicharnya" . That's how nice people start vacation.
If we were immediately settled in a standard room for which we paid money, I could only say good things about this hotel.