Ужасный отель. Хамское отношение Terrible hotel. boorish attitude

Vacationing with my daughter. We arrived at the hotel at 21.30 20.09. There were 11 of us in total. from CORAL TRAVEL. At the reception they said that there were no places, although in theory our rooms should have been ready from 14.00 on 09/20/2019. No claims and conversations and calls led to nothing. The Turks at the reception are absolutely... on our problems. They say we have nothing to do with calling the authorities who no one knows where. Checked in only on 21.09 at 13.00. In an uncleaned room.
They extort money in the open. The hotel is dirty everywhere. The hotel guide arrived at the meeting so did not really decide anything. He promised me a free tour. But we never got anything. There are usually no drinks at the bar. The food is average. The beach is in a terrible state, the sunbeds are broken. The public beach is many times better than where my daughter and I went.