Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
4.0
Amenities:
3.0
If you read good reviews about this hotel on any site, don't be fooled, as I did. Most likely, they are ordered. You will be very lucky if upon arrival at this hotel you will be settled immediately, and you will not sit on your suitcases for almost a day at the reception. My husband and I checked into the hotel at 23.00 on 08/28/21, the ticket was from 08/28/21, and they settled us at the hotel only on 08/29/21 after lunch. We spent the night in some shed, where the owner of the hotel "kindly" drove us, explaining this by the fact that there were no available rooms.
After checking in, I had to look for the owner throughout the hotel, because. There was no soap or towels in the room. There wasn't even anything to wash my hands with. Towels, by the way, were never brought to us. They said that there were no extra towels and that they had to wait two days for them to be washed. Three more families found themselves in the same situation with check-in that day, who, like us, hung out at other hotels. The owner of the hotel has only one answer to all questions: "Complain wherever you want, even to Putin. " It was impossible to get through to the guide of Intourist, the operator with whom we flew to Turkey. He either did not pick up the phone at all, or constantly dropped our calls. There is only one answer on the Intourist hotline: "Contact your guide. " In general, a vicious circle. With the beach, the story is not better, everywhere they require payment.
As the aforementioned hotel owner assured us, access to the beach is free if you tell the beach tax collector the name of the hotel. We named, to which he made round eyes, and said that he had heard of such a hotel for the first time. As it turned out, as a tourist in this country you are completely powerless and not protected by anything. In general, in terms of rudeness and indifference, Turkey has become the resorts of the Krasnodar Territory. The question that I would like to ask Intourist employees is "How do you sell hotel rooms that have already been bought out by someone in advance? ". There are no words.
After checking in, I had to look for the owner throughout the hotel, because. There was no soap or towels in the room. There wasn't even anything to wash my hands with. Towels, by the way, were never brought to us. They said that there were no extra towels and that they had to wait two days for them to be washed. Three more families found themselves in the same situation with check-in that day, who, like us, hung out at other hotels. The owner of the hotel has only one answer to all questions: "Complain wherever you want, even to Putin. " It was impossible to get through to the guide of Intourist, the operator with whom we flew to Turkey. He either did not pick up the phone at all, or constantly dropped our calls. There is only one answer on the Intourist hotline: "Contact your guide. " In general, a vicious circle. With the beach, the story is not better, everywhere they require payment.
As the aforementioned hotel owner assured us, access to the beach is free if you tell the beach tax collector the name of the hotel. We named, to which he made round eyes, and said that he had heard of such a hotel for the first time. As it turned out, as a tourist in this country you are completely powerless and not protected by anything. In general, in terms of rudeness and indifference, Turkey has become the resorts of the Krasnodar Territory. The question that I would like to ask Intourist employees is "How do you sell hotel rooms that have already been bought out by someone in advance? ". There are no words.
Translated automatically from Russian. View original
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