Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
6.0
Food:
6.0
Amenities:
4.0
In Turkey, I was 100 times)) in recent years, in general, I traveled with my husband by car on their own to different parts of the country. There has always been a great relationship with us. I chose the hotel for a very long time, read reviews, studied photos.
It was important that the area of Kemer, a good, clean hotel, with good food and close to the sea, since the purpose of the trip was to take the children, 1.5 years and 13 years old, to the sea, and of course fit into the budget.
In this hotel, my family was faced with a simply boorish attitude, spoiling our entire holiday! In the hotel, by the way, almost half of the Poles, but they are just nice and calm people. But Turks! At best, this is just complete ignorance and indifference, at worst - rudeness! On the second day of our stay at this hotel, the receptionist Hakan allowed himself in relation to my family and me in particular, not just rudeness, but humiliation and insult in a raised tone.
And all because I came up for the third time in a day to charge the cards from the room, yes, I was upset, because I have a very small child and walk in the heat back and forth with him in my arms (we lived in building B, this another building), walking and charging cards several times a day when you can’t get into the room is very unpleasant. As a result, this man, in broken Russian, began to shout at me, turned to "you", waved his hand so that I, as he shouted, "get out", and constantly repeated "but who are you! ". He shouted, insulted me, and I was with a one and a half year old child, among other things. He brought me to tears, my hands just shook from this, I, a guest in this hotel, was so offended by a woman with a child.
In short, we had one desire, to leave this hotel for another, any hotel. But it did not work out, the host of the Anex tour did not help us at all (but that's another story).
In the hotel, no one even apologized for the behavior of their employee, we conclude that the hotel management treats us in the same way.
If you go there and everything suits you, then everything is fine, but if you have problems, or you are dissatisfied with something, as I was quite reasonably dissatisfied, then the attitude will be like an enemy.
This is very unpleasant. All the remaining days, and we only arrived for 6 days, there was no more financial opportunity, I went around the reception so that God forbid to see this person, and it was very unpleasant to be in this hotel.
This man had absolutely no control over himself, and at the end, when I told him "stop yelling at me, respect me, I'm your guest! ", he generally said, now I'll call your guide, you will be evicted from here!
I was seriously scared, because I read a couple of negative reviews about this hotel, but I didn’t believe it, but in vain. There, one woman wrote that there was Russophobia in the hotel and their relatives were kicked out of this hotel!
But about the hotel, of course, through the prism of my unpleasant stay there. But objectively regarding the cons.
Good :
- room (Family Superior in block B, large and with a huge balcony).
- ice cream and fresh waffles in the afternoon.
Plozoe:
- Food - like in a sanatorium, everything is boiled - stewed, meat - chicken and turkey, sometimes fish. Several times drinks were brought in broken glasses, you can see in the photo.
- in the interval from 16 to 19 there is no food anywhere. This was problematic for us, since I have a small child, and she eats after sleep, at about 17.
- The beach - it is not! It is so small that it is simply not able to accommodate even half of the vacationers, at 10:00 there are no lizhaks at all, everyone is lying on top of each other.
Conclusion: the attitude towards Russians is bad, and unfortunately, my family and I felt it to the full, completely spoiled holiday, "thanks" to the manager Hakan for our spoiled holiday.
And of course, in this hotel never and never again, and to no one. And never again will I go through Anekstur.
It was important that the area of Kemer, a good, clean hotel, with good food and close to the sea, since the purpose of the trip was to take the children, 1.5 years and 13 years old, to the sea, and of course fit into the budget.
In this hotel, my family was faced with a simply boorish attitude, spoiling our entire holiday! In the hotel, by the way, almost half of the Poles, but they are just nice and calm people. But Turks! At best, this is just complete ignorance and indifference, at worst - rudeness! On the second day of our stay at this hotel, the receptionist Hakan allowed himself in relation to my family and me in particular, not just rudeness, but humiliation and insult in a raised tone.
And all because I came up for the third time in a day to charge the cards from the room, yes, I was upset, because I have a very small child and walk in the heat back and forth with him in my arms (we lived in building B, this another building), walking and charging cards several times a day when you can’t get into the room is very unpleasant. As a result, this man, in broken Russian, began to shout at me, turned to "you", waved his hand so that I, as he shouted, "get out", and constantly repeated "but who are you! ". He shouted, insulted me, and I was with a one and a half year old child, among other things. He brought me to tears, my hands just shook from this, I, a guest in this hotel, was so offended by a woman with a child.
In short, we had one desire, to leave this hotel for another, any hotel. But it did not work out, the host of the Anex tour did not help us at all (but that's another story).
In the hotel, no one even apologized for the behavior of their employee, we conclude that the hotel management treats us in the same way.
If you go there and everything suits you, then everything is fine, but if you have problems, or you are dissatisfied with something, as I was quite reasonably dissatisfied, then the attitude will be like an enemy.
This is very unpleasant. All the remaining days, and we only arrived for 6 days, there was no more financial opportunity, I went around the reception so that God forbid to see this person, and it was very unpleasant to be in this hotel.
This man had absolutely no control over himself, and at the end, when I told him "stop yelling at me, respect me, I'm your guest! ", he generally said, now I'll call your guide, you will be evicted from here!
I was seriously scared, because I read a couple of negative reviews about this hotel, but I didn’t believe it, but in vain. There, one woman wrote that there was Russophobia in the hotel and their relatives were kicked out of this hotel!
But about the hotel, of course, through the prism of my unpleasant stay there. But objectively regarding the cons.
Good :
- room (Family Superior in block B, large and with a huge balcony).
- ice cream and fresh waffles in the afternoon.
Plozoe:
- Food - like in a sanatorium, everything is boiled - stewed, meat - chicken and turkey, sometimes fish. Several times drinks were brought in broken glasses, you can see in the photo.
- in the interval from 16 to 19 there is no food anywhere. This was problematic for us, since I have a small child, and she eats after sleep, at about 17.
- The beach - it is not! It is so small that it is simply not able to accommodate even half of the vacationers, at 10:00 there are no lizhaks at all, everyone is lying on top of each other.
Conclusion: the attitude towards Russians is bad, and unfortunately, my family and I felt it to the full, completely spoiled holiday, "thanks" to the manager Hakan for our spoiled holiday.
And of course, in this hotel never and never again, and to no one. And never again will I go through Anekstur.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- A lot of Russian music (((
- Manager's rudeness.
- Terrible staff attitude, ruined vacation!
- Good family 4+
- Five star hotel
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