Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
2.0
Food:
4.0
Amenities:
4.0
We decided to go as a group of seven (5 adults and 2 children) at the end of August to rest, chose a hotel with two rooms through an intermediary in Aneks - one for two (young) and decided to take a room for five, the largest, two-room with a door of 58 square meters (it was stated on the Anex website), they paid $ 100 extra for this large room compared to two ordinary ones, instead of taking 2 rooms with access to the pool (they thought there was no need for us to run every day to look for each other). They got together, flew in, took us to the hotel, dropped us off and it started: they took us to check in, and there is an ass, instead of the spacious room that we chose on the annex website and paid extra for it, they are trying to put us in a room where 3 beds are simply one on one , it is impossible to even go to the far one, as the closet interferes (I attach the photo) !! ! Please change, they show the same one, they say there are no others.
The young people were nevertheless settled in a normal one after paying an additional $ 25 to the arrogant administrator, after the scandal they still showed us a couple more rooms and it turned out to spend the night in a family one, but one-room and up to 50 squares in size. A room with a nice balcony, but the wallpaper in the room is falling off and it stinks of mold, the air conditioner worked every other time.
On the second day, we contacted the representative of Aneks at the hotel, so that we would be settled in the room we bought, but that we received an answer that after 18.00 we would be relocated somewhere. Without waiting for 18 hours, we went to Guest Relation Marina, she said our number was not in the hotel, but with the manager they showed us a couple more as small as on arrival, after which we decided to stay in a one-room apartment, where at least everyone can go to their beds.
On the last day, after the scandal and the demand to call the police and also write us officially on paper that they don’t have such a number, as we were told earlier, we were taken to the director of the hotel (the room opposite the reception) and we all went together to look for our room, in which we had to check in (since none of the staff knows what rooms they have and which ones they don’t have or simply didn’t want to check us in there). After viewing 5-6 rooms where people lived!! ! we found all the same our expected, spacious, expensive room bought in the annex, but it was busy and there are no such free ones, even for an extra charge. This number is so rare that the administration does not know where it is!
As a result, I do not advise you to choose a room for 5 people from the site, as the rooms that correspond to the desired parameters (2 separate rooms and 58 square meters)
Anex sells the best rooms well, but on arrival he leaves them near the hotel and then they themselves have to solve problems with settling already with the hotel. The representative of the annex at the hotel deals exclusively with excursions and can ask at most that you be transferred to some other room, and not to the one that was bought, and can even take a picture of the room in which you live and send the photo to the central office, after our complaint with settlement. This is where the responsibility of Aneks ends, and the hotel, as it were, is not aisles, they say decide with your Aneks. From the side of the annex, after the complaint, we received a couple of answers about nothing, where they answered that we were provided with similar conditions and everything is ok. I think if there is no such number, then settle in better, not worse. Pay and then claim yours. In a word, the provision of living conditions by the annex is not fulfilled!!!
If you close your eyes to this scam and evaluate the hotel, then of course when you go to 5 * and UAI for a lot of money, you expect to see a good hotel and good service, but in fact:
The rooms are old and with mold, torn wallpaper, dirty on the territory and near the pool!
The staff is friendly, except for the extortionist receptionist and the Turkish manager, who behaves like a god there and does unearthly favors to his client in the form of finding a normal room!
The food for adults was monotonous every day, after 3 days they got tired, the children didn’t really like it either (8 and 11 years old ate primitive - pasta, potatoes and some kind of meat, this is what was tasty for them).
Ice cream from 16.30 to 18 near the dining room.
The bar in the lobby is open 24/7 - this is +
There is also a bar between the pool and the sea, you didn’t have to wait long, a maximum of 5 minutes, the beer is light, the taste is not bad and not good, you can drink.
Cocktails are not bad, depending on who makes and when you give a dollar or 2, then even better.
The pools are good, for all ages, the kids loved it.
Slides near the pool are open 2 times a day from 10-12 and from 14-16.
The beach near the sea is good, there are not enough sunbeds.
Entertainment was in the form of darts, volleyball, shooting, and in the morning in the pool, in general, I liked it.
The hotel was cleaned every day, but after dinner, when we returned and refused it, the cleaning itself was a blunder, which was free with a tip, only towels were replaced, cosmetics were never added for the entire stay.
I can’t recommend the hotel, it draws a maximum of 3.3+, unless you go almost for free and close your eyes to everything, since the sea is excellent. For a lot of money, it was not possible to close your eyes already.
The photo was published by those that we fell for and where they tried to settle us!
The young people were nevertheless settled in a normal one after paying an additional $ 25 to the arrogant administrator, after the scandal they still showed us a couple more rooms and it turned out to spend the night in a family one, but one-room and up to 50 squares in size. A room with a nice balcony, but the wallpaper in the room is falling off and it stinks of mold, the air conditioner worked every other time.
On the second day, we contacted the representative of Aneks at the hotel, so that we would be settled in the room we bought, but that we received an answer that after 18.00 we would be relocated somewhere. Without waiting for 18 hours, we went to Guest Relation Marina, she said our number was not in the hotel, but with the manager they showed us a couple more as small as on arrival, after which we decided to stay in a one-room apartment, where at least everyone can go to their beds.
On the last day, after the scandal and the demand to call the police and also write us officially on paper that they don’t have such a number, as we were told earlier, we were taken to the director of the hotel (the room opposite the reception) and we all went together to look for our room, in which we had to check in (since none of the staff knows what rooms they have and which ones they don’t have or simply didn’t want to check us in there). After viewing 5-6 rooms where people lived!! ! we found all the same our expected, spacious, expensive room bought in the annex, but it was busy and there are no such free ones, even for an extra charge. This number is so rare that the administration does not know where it is!
As a result, I do not advise you to choose a room for 5 people from the site, as the rooms that correspond to the desired parameters (2 separate rooms and 58 square meters)
Anex sells the best rooms well, but on arrival he leaves them near the hotel and then they themselves have to solve problems with settling already with the hotel. The representative of the annex at the hotel deals exclusively with excursions and can ask at most that you be transferred to some other room, and not to the one that was bought, and can even take a picture of the room in which you live and send the photo to the central office, after our complaint with settlement. This is where the responsibility of Aneks ends, and the hotel, as it were, is not aisles, they say decide with your Aneks. From the side of the annex, after the complaint, we received a couple of answers about nothing, where they answered that we were provided with similar conditions and everything is ok. I think if there is no such number, then settle in better, not worse. Pay and then claim yours. In a word, the provision of living conditions by the annex is not fulfilled!!!
If you close your eyes to this scam and evaluate the hotel, then of course when you go to 5 * and UAI for a lot of money, you expect to see a good hotel and good service, but in fact:
The rooms are old and with mold, torn wallpaper, dirty on the territory and near the pool!
The staff is friendly, except for the extortionist receptionist and the Turkish manager, who behaves like a god there and does unearthly favors to his client in the form of finding a normal room!
The food for adults was monotonous every day, after 3 days they got tired, the children didn’t really like it either (8 and 11 years old ate primitive - pasta, potatoes and some kind of meat, this is what was tasty for them).
Ice cream from 16.30 to 18 near the dining room.
The bar in the lobby is open 24/7 - this is +
There is also a bar between the pool and the sea, you didn’t have to wait long, a maximum of 5 minutes, the beer is light, the taste is not bad and not good, you can drink.
Cocktails are not bad, depending on who makes and when you give a dollar or 2, then even better.
The pools are good, for all ages, the kids loved it.
Slides near the pool are open 2 times a day from 10-12 and from 14-16.
The beach near the sea is good, there are not enough sunbeds.
Entertainment was in the form of darts, volleyball, shooting, and in the morning in the pool, in general, I liked it.
The hotel was cleaned every day, but after dinner, when we returned and refused it, the cleaning itself was a blunder, which was free with a tip, only towels were replaced, cosmetics were never added for the entire stay.
I can’t recommend the hotel, it draws a maximum of 3.3+, unless you go almost for free and close your eyes to everything, since the sea is excellent. For a lot of money, it was not possible to close your eyes already.
The photo was published by those that we fell for and where they tried to settle us!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Great stay
- Liked it, thanks!
- We were very pleased with our vacation! Recommended
- Old hotel, which pulls on 3 *
- Good hotel and staff, but no wi-fi and room cleaning
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