Условия номера ужасные для 5 звезд и не соответствуют заявленному Room conditions are terrible for a 5 stars and do not match the declared

Chose this hotel based on reviews.
We chose an expensive room with sea and garden views for two, the tour operator assured us that everything would be fine and the room was really good. In fact, when we arrived, a room was waiting for us with a view of the technical fence, near which the staff leaves boxes with dirty bed linen, the view of the sea was conditional - somewhere far away it was a little visible, instead of the noise of the sea there was the noise of some kind of technical air conditioner , instead of a view of the garden - a piece of view of the water park, where, of course, there were children and it was noisy. We thought that the hotel manager would help us resolve this issue, because in fact the room did not at all correspond to what was promised - but no, the manager was only indignant and said that he could not offer anything else. There are cheaper rooms (and they even showed us them), but if we move there, then only with the permission of the tour operator and with a statement that we have no complaints.
Okay, let's move on. When we realized that there was nothing to be done, we decided to just sleep, but it wasn’t there - the mattress was just outlandishly hard, the feeling that you were sleeping on the boards, the pillows were lumps of sintapon, on which it was also a pleasure to sleep, the mattress cover was smaller than the bed, the blanket was larger than the duvet cover and you have to fill it yourself, the beds are not one double, but two - a double and a single, which, well, is also strange, but that's already it.

And, most importantly, disco music plays until 12 and you can’t fall asleep to it, and then at 2 in the morning they start loading dirty laundry into the car, and the sound is unusually strong, we slept so-so.
In the morning when we woke up, we saw that the staff was sitting on the fence and looking at us - that is, we didn’t seem to have a view of the sea, but the staff had us.
The tour operator could not solve anything, they said they would probably cover the difference.
We had to settle in a cheaper room with a view of just another house. And yes, we wrote a statement that there were no complaints, since they were not resettled without it.
In the end, for $ 1.500 for seven nights, we have a room that does not meet the standards stated on the site, in the room there is a discrepancy with 5 stars, hemorrhoids in order to sleep normally, and solve problems ourselves.
The sea is clean, the food is normal, but the truth is that there is absolutely no desire to pay attention to the pluses after such an attitude from both the tour operator and the hotel.
Thank you, we won't.