Отель не чемпионский The hotel is not champion

Good afternoon, dear wishing to relax in a 5-star hotel! Be prepared for expectations not to match reality. We rested as a family of 3 in the third week of July
Immediately about the shortcomings:
the first - at a time when in other hotels they run to meet you, here you are just another, no one needs a tourist. At the reception (the face of the hotel) there are completely indifferent, unfriendly and selfish employees who do not hesitate to say that they need to eat (all four at once) and you wait for who knows how long.
The second is housekeeping. I had to call the maid for additional cleaning upon check-in. Bed linen was changed only once, the next day, then no one changed anything. Shampoo and shower gel were impudently diluted with water, soap was put only once, room cleaning was superficial.

The third is the hotel guide Elman, there are no words at all. Selfish ham. The behavior is unacceptable. Love me, but I don't care about you. It must be taken into account that most of the guests are from European, not Asian countries, and the stereotypes of thinking and behavior of Asia do not work. I recommend sending it to the training "How to work with different clients" or even replace it.
Fourth - the menu leaves much to be desired.
Fifth - paid wi-fi.
About the merits:
First: a very beautiful, green and well-groomed area. Everything is very well thought out. Full delight. This is the biggest plus.
Second: the waiters work well, no complaints.
Third: very vigilant and hardworking security both at the entrance and on the beach.
Bottom line: to the level of a 5-star hotel still needs work. Or there is nothing to deceive tourists and disgrace the name of the Olympic champion.