Отель с хамским обслуживанием Hotel with rude service

We have vacationed in Turkey many times before the pandemic and have always enjoyed our holidays. But we have never encountered such negativity in any country. I decided to warn other vacationers so that their vacation would not be as spoiled as ours. In St. Petersburg, when choosing a tour, we were faced with the fact that all travel agencies want to sell tours only from Pegas, ignoring other tour operators, explaining that you can not fly in Turkey with other tour operators. And the prices from Pegas SPb LLC are going through the roof! Tour for a week in a 3-star hotel was more expensive than before in 5 stars for 2 weeks! So we paid 76 thousand rubles for this tour for a week in 3-stars! We read the reviews about this hotel and half of them were good and decided to take it. We didn’t know that there were 2 hotels with the same name in Kemer, and this hotel mimics a good hotel and the reviews do not apply to it (we learned about this upon arrival from tourists from Moscow, who also bought into the reviews). And now the story of that "unforgettable" vacation.
As soon as we arrived at the hotel, we heard the heart-rending cries of a girl from Novosibirsk, who screamed that she had paid 100 thousand rubles for a week. for one person, and the hotel has no warm water to wash your hair, dirt and no delicious food and drinks. But none of the staff reacted to her hysteria. After talking, we learned that tourists from Perm for 2 people. paid 48 thousand rubles for 2 weeks of rest. at the Teztur tour operator, tourists from Moscow paid 70 thousand for 2 weeks. Our hair stood on end, as Pegasus SPb profited from us, since it takes longer to fly from Perm. But all the tourists were horrified by the hotel!! ! Terrible dirt in the dining room, the food is meager and tasteless, only soy, no meat. Tea is brewed three times, terrible coffee, beer and wine, no juices, crayfish. Two more scandals were heard from tourists about the dirt! But those were just flowers!
Yes, I also forgot to write that we were not wearing hotel bracelets upon arrival (they just forgot) and we paid for sunbeds on the beach from other hotels for two days, until my husband found out that on our beach (which is a little further) they are free, but needed bracelets.

Since there is a pandemic in the world now, the all-inclusive system has a great reason to save money for hotels: all the food is served by the canteen waiter, except for cheap grass. He must do this in a mask and gloves, but this is not about our hotel. The function of the waiter was not to give a lot of food in one hand and be rude. So every evening all the tourists came ahead of time and at exactly 19.30 ran to the distribution to take a turn, otherwise a piece of chicken liver or offal would not be enough (earlier it was impossible even to take a plate for a minute) By the way, there were not enough tables either, so they came ahead of time to occupy the tables! And so it all happened at breakfast, when I was alone at the distribution (no queue), and my husband took plates and cutlery at a distance. I look, the waiter looks at me with some impudence (I also paid attention in my soul to his not kind look). I ask me to put two types of cheese and two types of olives. He put the cheese in, and then he takes a large handful of butter in sachets and throws it on my plate on my food. Sort of like "get it! " I’ll scream at the whole dining room from such rudeness that I paid such a huge amount of money to be so rude to me! I remembered that even earlier this waiter put an unpeeled egg right into my porridge, all the time he raises a plate of food so high that you would reach for it. It was such an attitude that somewhere in Africa they give me free humanitarian aid and mock at the needy. And it's for our money! Then the manager of the canteen ran up and began to remark to me: “What are you shouting for? ” I explained everything to him. But he did not say anything to the waiter, he offered to translate my story to the senior manager. I told him everything. He listened and said nothing. I thought this waiter was going to be fired, but no such luck.
In general, we wrote a complaint to Pegas through the hotel manager, asking to be transferred to another hotel. But they didn't answer for three days. But apparently they still contacted our hotel, at least the managers of the dining room began to apologize - adult men, but not this 17-year-old waiter, he refused to do this. In the dining room, apparently due to our complaint in the evening, one crushed fried fish, and once chicken wings. Already, when there were 3 days left until the end of our weekly vacation, Pegas offered us to move to another hotel, which is located far from the sea and also not very serviceable. We have already refused to go anywhere.
And this waiter quit the day before we left. Apparently he didn't want to work.
Output:
1) After the pandemic in Turkey, there are almost no tourists from Europe (Germans, British, etc. ), only Russians, Ukrainians and Belarusians. And the service has become such a low level, below the plinth. We apparently do not deserve a different attitude in their understanding. German tourists and their tour operators disciplined the Turks. Our tour operators do not protect our rights. They just got pissed off!!!
2) The hotel does not care about its reputation at all. Apparently it changes its name every year. So be careful if you don't want to spoil your holiday! Next year it will change its name, perhaps again hiding under the name of a good hotel.

3) Do not buy tours from Pegasus! You will pay 2-3 times more money than this hotel is actually worth. They decided to impudently make money on the fact that the Russians are essentially not allowed anywhere, in the Crimea and Sochi there is a flood. There is no choice, they will pay any money, even for a barn! How can you work with such hotels? How can you profit from tourists like that? I want to note that the Ukrainians all rested in 4 and 5 star hotels. And these were the simplest people. That is, for them, the price of tours was quite small, affordable for everyone, and they did not have to stoop to such "garbage heaps", since their tour operators do not shamelessly profit from tourists!