Disgusting customer service

Written: 20 june 2015
Travel time: 19 — 29 june 2015
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 4.0
Food: 7.0
Amenities: 7.0
Acquired room Sea view is not the 1st floor, they offered the 1st floor a view of the garbage dump, the administrator said "There are no other rooms, take this one", after the refusal they offered another room on the second floor, a sea view from one edge of the balcony if you lean out. Settled with a scandal at 17 o'clock local time, instead of up to 14 o'clock. For a while, while picking up "another room", they did not give towels, they said "you will take it in the room" and none of the staff understands either Russian or English. The representative of the tour operator "Pegas Touristik" did not appear at the hotel during the day, everyone does not care that the child spent 1.5 years in the hotel lobby from 10 am to 5 pm screaming and crying, because they did not give the opportunity to change clothes normally or wash
Translated automatically from Russian. View original