Мировой аттракцион «фантастическая щедрость» от ТUI World attraction "fantastic generosity" from TUI

Good day!
We got to this hotel by accident - we booked the Hydros Club in Kemer 4 months before the intended trip, got ready for a vacation, flew to Turkey, got into a transfer and the guide told us "not very good news". The news was that the Hydros hotel could not accept us and we were going to another hotel - not just to another hotel, but to another region !! ! Instead of Kemer, they take us to Belek. Moreover, we are offered to check into a hotel at a price one and a half times more expensive than the paid Hydros (checked immediately - the information was confirmed) Magic Life Waterwold Imperial Belek and all this without additional payment. At first we were very confused, then upon arrival at the hotel we were convinced that everything, in general, was not so bad. Considering that we had already seen Kemer 5 times, and had not rested in Belek before, after 2 hours of negotiations with the guides of the host country and convincing us that “we were deceived, they gave us better”, we agreed to check in. At the reception, we expressed all our wishes regarding the location of the room, all this was taken into account, agreed with us, shown on the hotel map (the hotel has 220.000 sq. m. , author's note). We got a room in a bungalow near the relaxation pool, which is called block Daphne. The room is tired, but has everything you need. After checking in, they called from the reception, clarified our opinion on the number, they responded to claims instantly, everything was urgently replaced with a new one. More than equipped. Of the “consumables”, each guest was given a package containing cotton pads, cotton swabs, a disposable razor, shaving foam, a shoe napkin, a shower cap, a disposable daily pad and a condom, a piece of good soap, a washcloth, and slippers. Hotel matches, a set of threads and buttons were in the room. Shower gel, shampoo, liquid soap dispensers in the rooms. The room was located on the first floor, balcony-terrace overlooking the green area. Beds are clean, even new, towels are not quite new, but clean. The safe in the room is a separate issue... Considering that the doors to the rooms are opened with a super-modern key, which never “bugged out” and did not “request a flashing” as we did in previous hotels, the key to the safe just killed. An old shabby key-flag, which you still need to adapt to in order to open the safe the first time, and then wear it around your neck on a string for the whole rest, God forbid you lose it, the territory allows you to manage... It’s clearly time for the hotel’s safes to be changed to similar only with code locks. There is no soundproofing in the room. In the mornings, you could hear how the irrigation system was turned on from 6 to 7 in the morning with the door to the terrace tightly closed. Room cleaning during our stay is fantastic. We almost never saw the maid, but she, like Cinderella, always had time for everything and did not cause us any inconvenience.
In previous reviews, there is a mention of cases of theft in the hotel, I state from my own experience... We lost the room card on the territory, turned to the reception, and immediately issued a new one without payment and nerves. They forgot a children's backpack in a restaurant with a smartphone, all the keys, missed it in half an hour, turned to the waiters, brought it, gave it away, everything was in place. This is about the decency of the staff... The territory of the hotel is huge by our standards. In general, it is nice and well-groomed, but not everywhere. We are curious tourists, and on the third day we walked around the hotel from end to end. There are simply forgotten, abandoned areas on the territory, not ennobled, overgrown with grass, mainly on the outskirts of the hotel. But in general the hotel is very big and beautiful. There are a lot of flowers, juicy green grass, ivy, various landscape solutions, plants, cedars throughout the territory... Squirrels, turtles run, even foxes were seen. Many pools for every taste, a water park, a very long coastline, a football field, tennis courts, a disco bar, an amphitheater. A spacious restaurant, a huge number of sunbeds (according to my calculations, 2 times more than there were vacationers), a variety of areas for lovers of various types of recreation. Who wants to relax FROM EVERYTHING in solitude with himself and with nature is the most suitable place. I do not recommend to young people, they get bored, the hotel is family-oriented. Lots of interesting things for children. There are pools and water slides for different ages, and banana rides by appointment (at no extra charge), children's clubs for 3 age categories and a children's restaurant (a detailed description is in the hotel concept booklet). The kids restaurant even has disposable stylized bibs. The food is very good, but it could be better. Comparing this hotel to our last year's Barut, Barut wins. But there is always fish and meat. Delicious soups. The confectioners tried very hard - in the evenings, in addition to the main sweets, they served portioned tiramisu, fruit flambé , and lemon parfait. Ice cream is delicious for lunch and dinner. There was less fruit than in last year's hotel in terms of variety, even strawberries were given only the first 3 days. In the morning fresh juices from oranges and grapefruits. Delicious pizza, pool restaurant "Basta Pasta" is also very good. Went there for lunch for a few days. Delicious coffee at Coffee House with or without cakes is at your service all day long. Twice used the services of a la carte restaurants. Advance booking, we liked everything. I recommend.

The composition of the international hotel - a lot of Germans, British, Ukrainians and not a large number of Russian tourists (15-20 percent). The staff is very well trained, 100% English speaking (bartenders, cleaners, technicians, waiters). I would like to note the work of waiters and bartenders separately. They try very hard, always kind, courteous, always with a smile, everything is fast, no complaints at all. Alcoholic or VERY diluted or non-alcoholic at all. We tried different options for drinking: whiskey with cola, and Irish cream, and champagne, beer, cocktails, but the impression was that in order to get a little "drunk", you first have to burst. Maybe it's right - in the presence of such a water park it is dangerous to abuse alcohol, but after a rest, upon returning home, I really wanted to drink our champagne in order to feel the difference and confirm my suspicions. Animation focused on the Germans. 85% of animators do not speak Russian. Evening shows tried to make a variety of, a couple of times were imported. But the shows themselves were not particularly impressive. Some even left before graduation. We were not lucky enough to see such shows as we saw before (for example, the ART-ALLE circus and various acrobatic and dance performances).
If there is a desire to ride to the center of Belek, then every half hour from the central entrance to the hotel (there is a specially equipped stop) either a tractor with a trailed open trailer or a bus departs. The price is 1 dollar per person. Last flight at 10 pm from the center. Drive 5 minutes, walk for 25 minutes, opposite the hotel is the Korneliya golf club with a huge territory to the very center of Belek. Actually, you need to get around it in order to get to the hotel. This is visible on the map.
In general, we were satisfied with the rest, thanks to TUI, however, we did not understand the reason for our not settling in the Hydros Club. But with all this, we were not offended. THANK YOU again for a wonderful holiday.