Если бы не инцидент с кражей, я бы сказала, что отель близок к 4* If not for the theft incident, I would say that the hotel is close to 4 *

The first impression of the hotel is good, everything is clean and pompous. But that's where it all ends. The beach is very dirty, there are cigarette butts in the sand and no one cleans it, the sunbeds are old broken, the mattresses are dirty and no one even puts them on the sunbeds. Who needs to take and carry themselves. Beach towels are not changed for clean ones (in the morning and use all day). When contacting the reception with a question about changing towels, the employee explained that there were not enough towels and they could not be changed (you can get clean only once a day). When asked how this could be in a 5 * hotel, he answered that it was a 2 * hotel, I encountered such rudeness for the first time. Well, to top it all off, I lost a ring from my room (made of white gold with a diamond, worth more than this tour), the hotel administration has been inactive for two days. When I tried to hand them a statement about the theft with a request to find the ring or compensate for its cost, the manager generally ran away. The representative of ANEX is also trying to "hush up" everything. I turned to him in the evening with a request to help contact the police, he did not answer. In the morning he had to be "caught" at the entrance to the hotel, he says that he will be busy until 12, then he will think about how to help (? ). He offered to go to the police station on his own, it seems like there is a Russian-speaking officer there.
As they say, think for yourself, decide for yourself.
In fairness, I’ll add: the choice in the restaurant is not very large, but everything is delicious, the waiters are great, they try. The rooms have a good interior, comfortable beds, but the cleaning is mediocre. The hotel does not justify the UALL concept, there is not a single round-the-clock bar. In the morning we left at 8.00 for an excursion, there was no place to drink coffee (I don’t drink coffee from machines). The bar opens only at 8 o'clock and when you open it, they will not give you anything, because at this time they are just starting to take out the dishes and put everything in its place. Confectionery and ice cream are open only from 14.00 to 17.00. The beach bar has a very limited selection of drinks and food.

If it were not for the theft incident, and especially the complete indifference of the hotel representatives in this matter, I would say that the hotel is close to 4 *. Well, as usual: the standard option - upon arrival, they tried to "slip" a room that did not correspond to the booked category, be sure to take the booking confirmation from the hotel with you.