Our family from 07.06 to 21.06. In 2015, she was on vacation in Turkey (Belek), at the Gloria Serenity Resort Hotel, owned by the Gloria chain of the large Turkish holding Ozaltin (www. ozaltin. com. tr).
This is not our first visit to this hotel. We usually stay at Garden Villas. There are a lot of cats on the territory of the hotel, from one of which, two days before departure, our youngest child, whose age is 1.8 years old, was injured.
On the morning of the incident, our family was resting on the terrace, the child was standing near the sun lounger, from under which the cat suddenly jumped out, attacked him and scratched his hand until it bled, clutching his claws so that we could not separate them. Since everything happened in a matter of seconds, it was impossible to foresee this situation and protect the child from cat attacks.
We called the doctor to examine the child.
Upon examination, the doctor told us that it was not enough to treat the wound, but it was necessary to vaccinate the child against tetanus and rabies without fail, and this could only be done in a state hospital.
According to the doctor, the tetanus vaccine must be done urgently and without fail, but the rabies vaccine can be postponed. In order not to be vaccinated against rabies, it is necessary to catch a cat, observe it for 10 days, and if the animal remains alive, only in this case can the child not be vaccinated against rabies.
The doctor drew our attention to the fact that this issue should be treated very responsibly, but it turned out that, unfortunately, in Gloria Serenity one cannot count on this!
We called the hotel manager and his assistants who made ABSOLUTELY NO EFFORT to help us, they only made it look like they were catching a cat.
While this whole process was going on, we went to the hospital for vaccination. At the hospital, the doctor examined the child, gave him a tetanus shot, treated his wounds, and informed us that rabies shots are mandatory!! ! ! and that they can't let us go until we either get vaccinated or write a denial of rabies vaccination and take responsibility for our child's health. Also, the hospital demanded an official letter from the hotel stating that the cat was vaccinated and does not pose a danger, but this does not cancel the condition for the need for responsible monitoring of the cat for the next 10 days.
We were accompanied to the hospital by one of the receptionists, Emir, who, instead of providing us with all possible assistance or at least moral support, acted very sluggishly, creating even more problems for us.
I asked him to call the hotel, find out how the situation with the cat is, but for 5 hours, while we were in the hospital, NO RESULTS!! ! ! !
To our request to provide us with a document on the vaccination of a cat, the answer was "WE are not ready to provide you with a document, because we are not sure that this is an animal from our hotel"
There was no choice, we had to go to a state hospital, administer a rabies vaccine, where, in addition to the stress of the situation that had developed with us, we were in the same room with accident victims, dying people and their screaming relatives, which doubled our stress!! ! !
The hotel worker, Emir, did not give us any help even when it was our turn, and when the hospital employee working in the emergency room in front of us skipped the line for Turkish citizens, not at all paying attention to the fact that we were with a small child.
The hotel manager, Okan DUMAN, to whom we described the situation, behaved so rudely, arrogantly and dismissively that we got the impression that this was a minimum meeting of the Sultan of Turkey with his guilty subjects, and not a 5-star hotel manager interested in a comfortable stay for guests on its territory.
We were not even asked about the health of the child, let alone apologize! Justifying this by the fact that: “Yes, these are animals, they sometimes behave this way. And, if we still make any claims against him, then his lawyer will talk to us!
Dear hotel owners, Manager, this is your face!
Do you really agree with such a course of solving problems in Gloria Serenity?
We flew to rest in a 5-star hotel, the website of which does not indicate that cats roam the territory that attack people, but it is mentioned that pets are not allowed.
Our situation is the absolute fault of the hotel! We didn't go to the zoo! ! ! This is not the norm!
Today we have a schedule of vaccinations, from 19.06. 2015 to 17.07. 2015, which are mandatory and cannot be interrupted. To date, no one has yet provided us with a document that the animals on the territory of the hotel are healthy!
After the incident, the aforementioned manager, not only did not come up to us and inquire about the health of our child, he walked by without saying hello.
The question arises: maybe such a disrespectful and impudent attitude towards guests is also the concept of the hotel? Or maybe the hotel is so overwhelmed by the flow of guests that it aims to reduce it?
In our opinion, it is humiliating and shameful for the owners to have such management!
Leaving the Gloria Serenity Resort in the management of Okan DUMAN is tantamount to giving up on the image that the hotel has earned over the years! ! ! !
__________________________________________________ ________
Our family from 07.06 till 21.06.
2015 year was on holiday in Turkey (Belek) Hotel Gloria. Serenity Resort, Gloria owned the network of a large Turkish holding Ozaltin (www. ozaltin. com. tr).
This is not our first visit to this hotel. We usually stop at the Garden villas.
On the territory of the hotel are very much cats, from one of them, two days before our departure, suffered our youngest child, his age is 1.8 years.
At the morning of this accident, our family had a rest on the terrace, a child was standing near the chaise longue, from under the chaise longue suddenly jumped the cat, pounced on him and scratched his hand to the blood, clutching claws so deep that we could not disunite them.
Since all happened in seconds, to anticipate the situation and to protect the child from an attack of a cat, it was impossible.
We called the doctor to examine the child. Upon examination the doctor told us that it wasn't enough to do the wound treatment, and it is mandatory to vaccinate the child from
tetanus and rabies, and it was possible to do only in a state hospital.
At the conclusion of the doctor, an inoculation of tetanus should be done urgently and necessarily, but the inoculation from rabies can be postponed.
In order not to vaccinate against rabies, they must to catch this cat, watching it during 10 days, and if the animal remains alive - only in this case, we can not child vaccinated against rabies.
The doctor our drew attention to the fact that treat this matter should be very responsible, but it turned out that, unfortunately, in the Gloria Serenity we couldn’t count on it!
We called the hotel manager and his assistant who put absolutely NO
Efforts to help us, they are only creating the appearance that caught the cat.
While continued throughout this process, we were going to the hospital for vaccination.
In the hospital doctor examined our child to be vaccinated against tetanus, he treated wounds and told us that vaccination Rabies required !! ! ! , and that they can not let us go until we either have not been vaccinated, or we do not write a refusal of vaccination against rabies, and we will take responsibility for the health of our children.
Also, the hospital demanded an official letter from the hotel that this cat has been vaccinated and is not dangerous, but it didn’t change the conditions of the need to monitor the responsible this cat during the next 10 days.
In the hospital we were accompanied by one of the reception workers - Emir, who instead
to provide all possible assistance or at least moral support, acted very sluggish, creating us even more problems.
I asked him to get through to the hotel to find out how is the situation with the cat, but over 5 hours while we were in the hospital, it was no results !!! ! !
At our request that we provide documents about vaccination cat, the answer was
"We are not ready to give you a document because it does not believe that this animal from our hotel"
There was no choice, we had to go to a public hospital, to introduce the vaccine against rabies, where, in addition to the stress of the current situation with us, we were in the same room with the victims in accident, dying people and their relatives screaming that doubled our stress!! ! !
An employee of the hotel, Emir, did not render us any help, even when it was our turn, and when hospital staff working in the emergency room, we have missed the Turkish citizens without line, not paying attention to the fact that we were with a small child.
The hotel manager, Okan DUMAN, which we outlined the situation behaved so rudely, arrogantly and neglect that we have the impression that this was meeting with the Turkish Sultan least his delinquent subjects, rather than managing the 5-star hotel, which must be interesting in comfortable stay in its territory.
We have not even asked the child's health, not to mention the fact, to apologize! Justifying this by saying that: "Yes, this is animal, they sometimes act as lead. And if we have presented any claim for him, then we will talk with his lawyer! "
Dear owners of the hotel, managers, it's your face! Did you agree with such course of solving problems in the Gloria Serenity?
We flew to rest in the 5-star hotel on the site of which is not specified that the territory roaming cats that attack people, but mentioned that the placement of animals is prohibited.
Our situation - absolute fault of the hotel! We have not arrived at the zoo! ! ! This is not the norm! Today we have a vaccination schedule, with up to 19.06. 2015 till 17.07. 2015, which are binding and they can't be interrupted.
To date, no one has not yet provided us with a document that the animals that are on the territory of the hotel are great!
After the incident, the manager, not only came up to us and asked the health of our child, he walked past without saying hello.
The question arises: can such a disrespectful and insolent attitude towards guests - is also the concept of the hotel? Or maybe the hotel is so congested flow of visitors that aims
to reduce it?
In our opinion, for the owners of humiliating and embarrassing to have such a management!
Leave hotel Gloria Serenity Resort in managing Okan DUMAN equivalent to the wave hand on his image, which over the years earned the hotel ! ! ! !
This is not our first visit to this hotel. We usually stay at Garden Villas. There are a lot of cats on the territory of the hotel, from one of which, two days before departure, our youngest child, whose age is 1.8 years old, was injured.
On the morning of the incident, our family was resting on the terrace, the child was standing near the sun lounger, from under which the cat suddenly jumped out, attacked him and scratched his hand until it bled, clutching his claws so that we could not separate them. Since everything happened in a matter of seconds, it was impossible to foresee this situation and protect the child from cat attacks.
We called the doctor to examine the child.
Upon examination, the doctor told us that it was not enough to treat the wound, but it was necessary to vaccinate the child against tetanus and rabies without fail, and this could only be done in a state hospital.
According to the doctor, the tetanus vaccine must be done urgently and without fail, but the rabies vaccine can be postponed. In order not to be vaccinated against rabies, it is necessary to catch a cat, observe it for 10 days, and if the animal remains alive, only in this case can the child not be vaccinated against rabies.
The doctor drew our attention to the fact that this issue should be treated very responsibly, but it turned out that, unfortunately, in Gloria Serenity one cannot count on this!
We called the hotel manager and his assistants who made ABSOLUTELY NO EFFORT to help us, they only made it look like they were catching a cat.
While this whole process was going on, we went to the hospital for vaccination. At the hospital, the doctor examined the child, gave him a tetanus shot, treated his wounds, and informed us that rabies shots are mandatory!! ! ! and that they can't let us go until we either get vaccinated or write a denial of rabies vaccination and take responsibility for our child's health. Also, the hospital demanded an official letter from the hotel stating that the cat was vaccinated and does not pose a danger, but this does not cancel the condition for the need for responsible monitoring of the cat for the next 10 days.
We were accompanied to the hospital by one of the receptionists, Emir, who, instead of providing us with all possible assistance or at least moral support, acted very sluggishly, creating even more problems for us.
I asked him to call the hotel, find out how the situation with the cat is, but for 5 hours, while we were in the hospital, NO RESULTS!! ! ! !
To our request to provide us with a document on the vaccination of a cat, the answer was "WE are not ready to provide you with a document, because we are not sure that this is an animal from our hotel"
There was no choice, we had to go to a state hospital, administer a rabies vaccine, where, in addition to the stress of the situation that had developed with us, we were in the same room with accident victims, dying people and their screaming relatives, which doubled our stress!! ! !
The hotel worker, Emir, did not give us any help even when it was our turn, and when the hospital employee working in the emergency room in front of us skipped the line for Turkish citizens, not at all paying attention to the fact that we were with a small child.
The hotel manager, Okan DUMAN, to whom we described the situation, behaved so rudely, arrogantly and dismissively that we got the impression that this was a minimum meeting of the Sultan of Turkey with his guilty subjects, and not a 5-star hotel manager interested in a comfortable stay for guests on its territory.
We were not even asked about the health of the child, let alone apologize! Justifying this by the fact that: “Yes, these are animals, they sometimes behave this way. And, if we still make any claims against him, then his lawyer will talk to us!
Dear hotel owners, Manager, this is your face!
Do you really agree with such a course of solving problems in Gloria Serenity?
We flew to rest in a 5-star hotel, the website of which does not indicate that cats roam the territory that attack people, but it is mentioned that pets are not allowed.
Our situation is the absolute fault of the hotel! We didn't go to the zoo! ! ! This is not the norm!
Today we have a schedule of vaccinations, from 19.06. 2015 to 17.07. 2015, which are mandatory and cannot be interrupted. To date, no one has yet provided us with a document that the animals on the territory of the hotel are healthy!
After the incident, the aforementioned manager, not only did not come up to us and inquire about the health of our child, he walked by without saying hello.
The question arises: maybe such a disrespectful and impudent attitude towards guests is also the concept of the hotel? Or maybe the hotel is so overwhelmed by the flow of guests that it aims to reduce it?
In our opinion, it is humiliating and shameful for the owners to have such management!
Leaving the Gloria Serenity Resort in the management of Okan DUMAN is tantamount to giving up on the image that the hotel has earned over the years! ! ! !
__________________________________________________ ________
Our family from 07.06 till 21.06.
2015 year was on holiday in Turkey (Belek) Hotel Gloria. Serenity Resort, Gloria owned the network of a large Turkish holding Ozaltin (www. ozaltin. com. tr).
This is not our first visit to this hotel. We usually stop at the Garden villas.
On the territory of the hotel are very much cats, from one of them, two days before our departure, suffered our youngest child, his age is 1.8 years.
At the morning of this accident, our family had a rest on the terrace, a child was standing near the chaise longue, from under the chaise longue suddenly jumped the cat, pounced on him and scratched his hand to the blood, clutching claws so deep that we could not disunite them.
Since all happened in seconds, to anticipate the situation and to protect the child from an attack of a cat, it was impossible.
We called the doctor to examine the child. Upon examination the doctor told us that it wasn't enough to do the wound treatment, and it is mandatory to vaccinate the child from
tetanus and rabies, and it was possible to do only in a state hospital.
At the conclusion of the doctor, an inoculation of tetanus should be done urgently and necessarily, but the inoculation from rabies can be postponed.
In order not to vaccinate against rabies, they must to catch this cat, watching it during 10 days, and if the animal remains alive - only in this case, we can not child vaccinated against rabies.
The doctor our drew attention to the fact that treat this matter should be very responsible, but it turned out that, unfortunately, in the Gloria Serenity we couldn’t count on it!
We called the hotel manager and his assistant who put absolutely NO
Efforts to help us, they are only creating the appearance that caught the cat.
While continued throughout this process, we were going to the hospital for vaccination.
In the hospital doctor examined our child to be vaccinated against tetanus, he treated wounds and told us that vaccination Rabies required !! ! ! , and that they can not let us go until we either have not been vaccinated, or we do not write a refusal of vaccination against rabies, and we will take responsibility for the health of our children.
Also, the hospital demanded an official letter from the hotel that this cat has been vaccinated and is not dangerous, but it didn’t change the conditions of the need to monitor the responsible this cat during the next 10 days.
In the hospital we were accompanied by one of the reception workers - Emir, who instead
to provide all possible assistance or at least moral support, acted very sluggish, creating us even more problems.
I asked him to get through to the hotel to find out how is the situation with the cat, but over 5 hours while we were in the hospital, it was no results !!! ! !
At our request that we provide documents about vaccination cat, the answer was
"We are not ready to give you a document because it does not believe that this animal from our hotel"
There was no choice, we had to go to a public hospital, to introduce the vaccine against rabies, where, in addition to the stress of the current situation with us, we were in the same room with the victims in accident, dying people and their relatives screaming that doubled our stress!! ! !
An employee of the hotel, Emir, did not render us any help, even when it was our turn, and when hospital staff working in the emergency room, we have missed the Turkish citizens without line, not paying attention to the fact that we were with a small child.
The hotel manager, Okan DUMAN, which we outlined the situation behaved so rudely, arrogantly and neglect that we have the impression that this was meeting with the Turkish Sultan least his delinquent subjects, rather than managing the 5-star hotel, which must be interesting in comfortable stay in its territory.
We have not even asked the child's health, not to mention the fact, to apologize! Justifying this by saying that: "Yes, this is animal, they sometimes act as lead. And if we have presented any claim for him, then we will talk with his lawyer! "
Dear owners of the hotel, managers, it's your face! Did you agree with such course of solving problems in the Gloria Serenity?
We flew to rest in the 5-star hotel on the site of which is not specified that the territory roaming cats that attack people, but mentioned that the placement of animals is prohibited.
Our situation - absolute fault of the hotel! We have not arrived at the zoo! ! ! This is not the norm! Today we have a vaccination schedule, with up to 19.06. 2015 till 17.07. 2015, which are binding and they can't be interrupted.
To date, no one has not yet provided us with a document that the animals that are on the territory of the hotel are great!
After the incident, the manager, not only came up to us and asked the health of our child, he walked past without saying hello.
The question arises: can such a disrespectful and insolent attitude towards guests - is also the concept of the hotel? Or maybe the hotel is so congested flow of visitors that aims
to reduce it?
In our opinion, for the owners of humiliating and embarrassing to have such a management!
Leave hotel Gloria Serenity Resort in managing Okan DUMAN equivalent to the wave hand on his image, which over the years earned the hotel ! ! ! !
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Flawless hotel
- Excellent hotel. Only positive words!
- Very good hotel especially beautiful area with golf courses
- good hotel. worth the money he paid
- Wild animals on site
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