Wouldn't recommend, definitely not worth 5 stars. Unqualified attendants, poor cleaning, fights (between staff), non-working air conditioning system, no one responds to your requests and comments. Rest partly ruined. If there is another possibility - refuse.
Central air conditioning system that blows but does not cool.
Poor cleaning of the room, the bed was replaced at our request on the 6th day.
TV channels are not tuned.
The rooms of the old building smell unpleasant (dampness and smoky? ). We got a decent room after trying to accommodate “neochen” rooms, although there are a lot of free rooms.
Lack of serving places in the restaurant.
The waiters are simply not familiar with the rules of service.
Dirty beach.
Weak disco and animation.
Fights between hotel workers, the last one during dinner in front of all the guests between the photographer and the restaurant administrator, the administrator's face and two glass tables were broken. The arriving police recorded this fact.
In fairness, it should be noted the excellent sea, its large pier, large green area, delicious food.
Hoping that something will change for the better this year, I think it’s not worth it, because of the vacationers only tourists from Russia, Kazakhstan, Syria and there is not a single European who knows their rights well and will not allow unlucky management to just get their money.
I think the hotel boss understands this very well and this is done intentionally in order to avoid claims payments. This is where you get embarrassed for yourself. I decided to try to get compensation from the tour operator, wrote an official letter, but the lawyer said that there were few chances, everything had to be proven.
It is time for all of us to learn to demand our own and will treat us with respect.
Central air conditioning system that blows but does not cool.
Poor cleaning of the room, the bed was replaced at our request on the 6th day.
TV channels are not tuned.
The rooms of the old building smell unpleasant (dampness and smoky? ). We got a decent room after trying to accommodate “neochen” rooms, although there are a lot of free rooms.
Lack of serving places in the restaurant.
The waiters are simply not familiar with the rules of service.
Dirty beach.
Weak disco and animation.
Fights between hotel workers, the last one during dinner in front of all the guests between the photographer and the restaurant administrator, the administrator's face and two glass tables were broken. The arriving police recorded this fact.
In fairness, it should be noted the excellent sea, its large pier, large green area, delicious food.
Hoping that something will change for the better this year, I think it’s not worth it, because of the vacationers only tourists from Russia, Kazakhstan, Syria and there is not a single European who knows their rights well and will not allow unlucky management to just get their money.
I think the hotel boss understands this very well and this is done intentionally in order to avoid claims payments. This is where you get embarrassed for yourself. I decided to try to get compensation from the tour operator, wrote an official letter, but the lawyer said that there were few chances, everything had to be proven.
It is time for all of us to learn to demand our own and will treat us with respect.
Translated automatically from Russian. View original
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