Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
5.0
Cleanliness:
6.0
Food:
7.0
Amenities:
8.0
We stayed at the beginning of June with my family.
I'll start with the reception. Not much in this hotel so-called. family rooms. And they are all basically the same. The rooms are good! We can't say anything. 2 rooms. 2 bathrooms. Towels are changed, the bar is updated regularly. When checking in, despite the fact that they repeatedly indicated "any floor except the first one", they gave the first one)). I explained why we don't want the first. . . incl. and because of the reluctance that everyone passing by looked into our windows. I asked directly at the reception desk to change... they searched for a long time, thought, but 20 dollars did their job. Immediately changed to the 4th floor. But!! ! In this hotel, the first floor is not the same as everywhere else! the Hotel has another 0 floor and -1. Those. in fact, the first floor is located as the second or third. But of course, we were not told this right away. But it is. little things.
Further, the hotel has 3 accommodation zones. We were settled in the farthest. To get out of the room to the pool, you had to walk for 5 minutes along the corridors, take the elevator and go again... Of course, in the near areas you can get to the exit to the street much faster. In other hotels in which there were, access to the pools and recreation areas is much faster. Again, it seems like a trifle, but....
Farther. On the 5th day, hotel towels were stolen from us))) and how they stole them !! ! I'll tell you. Left towels on the sunbeds, like everyone else. At different times. and for 30 minutes. and for 2 hours. and at 4. So, that day we left the pools at about 12, returned at about 15. Towels (4!! ), my T-shirt, the small glasses were in place. More than 3 hours everything was in place!! ! Let's go swimming . . we were gone for 20 minutes. We returned - all personal belongings are in place, there are no towels !!! ! the option of an error, a child who accidentally took 4 (four!!! ) towels, etc. is excluded. All personal items were in place.
Contacted the hotel guide. to hotel assistants to tourists. at the reception Hands up everywhere. We don't know anything. There are no cameras anywhere! this almost never happens here, and so on. At the reception with a smile they said that all 4 cards from towels would have to be returned. if not - for each card 10 euros. And there is nothing more they can do. . .
Well, of course, I found a way to return the towels. through the issuing booth. Not taking away from anyone... but !! ! I had to figure it out!!!
Found those tourists who rested next to us. talked. with some. with others. with thirds. (there are certain skills)) as a result: OUR TOWELS WERE TAKEN BY A HOTEL EMPLOYEE (SERVICE) IN REGULAR SHORTS (NOT IN UNIFORM) WITH ONE CHARACTERISTIC FEATURE IN APPEARANCE. By which he was spotted. and then he was already walking in a uniform. Naturally, no one began to prove or justify anything!
Those. what comes out? IN THIS HOTEL THE EMPLOYEES THEY STEAL TOWELS FROM TOURISTS TO EARN FOR THE RECEPTION 10 EUROS FROM THE TOWEL!! ! and so funny!! ! I told them this situation at the reception when I left. returned of course all the cards))) eyes ran. started to stutter. they said it was a mistake. . .
It's good that Slavic ingenuity works for us. including and return towels! The Germans would definitely return the money)) and the Germans in the hotel are about 40%!!
The food is good enough. Yes, monotonous. but delicious! ! Sushi is not tasty. Not in any approximation. The fish is awesome. Beer on a 4 on a 5-point scale.
But the above little things and not only little things certainly spoiled the impression of the hotel.
Yes, about 40% of the service personnel do not speak Russian. About 20% do not speak Russian, English or German!
We will not return to this hotel! And would not recommend to others!
I'll start with the reception. Not much in this hotel so-called. family rooms. And they are all basically the same. The rooms are good! We can't say anything. 2 rooms. 2 bathrooms. Towels are changed, the bar is updated regularly. When checking in, despite the fact that they repeatedly indicated "any floor except the first one", they gave the first one)). I explained why we don't want the first. . . incl. and because of the reluctance that everyone passing by looked into our windows. I asked directly at the reception desk to change... they searched for a long time, thought, but 20 dollars did their job. Immediately changed to the 4th floor. But!! ! In this hotel, the first floor is not the same as everywhere else! the Hotel has another 0 floor and -1. Those. in fact, the first floor is located as the second or third. But of course, we were not told this right away. But it is. little things.
Further, the hotel has 3 accommodation zones. We were settled in the farthest. To get out of the room to the pool, you had to walk for 5 minutes along the corridors, take the elevator and go again... Of course, in the near areas you can get to the exit to the street much faster. In other hotels in which there were, access to the pools and recreation areas is much faster. Again, it seems like a trifle, but....
Farther. On the 5th day, hotel towels were stolen from us))) and how they stole them !! ! I'll tell you. Left towels on the sunbeds, like everyone else. At different times. and for 30 minutes. and for 2 hours. and at 4. So, that day we left the pools at about 12, returned at about 15. Towels (4!! ), my T-shirt, the small glasses were in place. More than 3 hours everything was in place!! ! Let's go swimming . . we were gone for 20 minutes. We returned - all personal belongings are in place, there are no towels !!! ! the option of an error, a child who accidentally took 4 (four!!! ) towels, etc. is excluded. All personal items were in place.
Contacted the hotel guide. to hotel assistants to tourists. at the reception Hands up everywhere. We don't know anything. There are no cameras anywhere! this almost never happens here, and so on. At the reception with a smile they said that all 4 cards from towels would have to be returned. if not - for each card 10 euros. And there is nothing more they can do. . .
Well, of course, I found a way to return the towels. through the issuing booth. Not taking away from anyone... but !! ! I had to figure it out!!!
Found those tourists who rested next to us. talked. with some. with others. with thirds. (there are certain skills)) as a result: OUR TOWELS WERE TAKEN BY A HOTEL EMPLOYEE (SERVICE) IN REGULAR SHORTS (NOT IN UNIFORM) WITH ONE CHARACTERISTIC FEATURE IN APPEARANCE. By which he was spotted. and then he was already walking in a uniform. Naturally, no one began to prove or justify anything!
Those. what comes out? IN THIS HOTEL THE EMPLOYEES THEY STEAL TOWELS FROM TOURISTS TO EARN FOR THE RECEPTION 10 EUROS FROM THE TOWEL!! ! and so funny!! ! I told them this situation at the reception when I left. returned of course all the cards))) eyes ran. started to stutter. they said it was a mistake. . .
It's good that Slavic ingenuity works for us. including and return towels! The Germans would definitely return the money)) and the Germans in the hotel are about 40%!!
The food is good enough. Yes, monotonous. but delicious! ! Sushi is not tasty. Not in any approximation. The fish is awesome. Beer on a 4 on a 5-point scale.
But the above little things and not only little things certainly spoiled the impression of the hotel.
Yes, about 40% of the service personnel do not speak Russian. About 20% do not speak Russian, English or German!
We will not return to this hotel! And would not recommend to others!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Hotel managers are rude
- Good hotel. Wi-Fi is very even on the level! BUT!!! see text...
- very dissatisfied, terrible hotel
- Excellent hotel for a relaxing holiday.
- Doesn't deserve 5 stars!
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