Отель ужасов horror hotel

The review will be long and negative. Yesterday my daughter and I arrived at the hotel at 8 am after an overnight flight. We were immediately put on bracelets and sent to breakfast. After breakfast, we were told that there were no available rooms and that check-in would be from 12:00 to 14:00, as soon as the rooms became available. I had to open my suitcases in the lobby, change into swimwear and go to the sea (fortunately, the sea is across the road). We sunbathed, swam, we arrive at the hotel at 12:00, there are still no places. I asked if there is an earlier check-in for a fee? They replied that such a service is not provided. By the way, the receptionist Natalya answered questions with great reluctance and every other time, I had to ask the same question several times. She responded to my remark about the settlement rather rudely. The hotel guide Eldar appeared, whom Natalia told to deal with us. The guide told us that if something does not suit us, pay extra and go to a 5 * hotel. , asked what you want, do you have a cheap flight and what do you want from a hotel? I did not understand what the flight and settlement have to do with it? Exactly at 14:00 we were put in the room. We got a suite for the staff. As we found out later, we were put in the staff building. The dirt is incredible, the plumbing is all old and rusty, the walls are stained, the plaster is crumbling, the front door does not close, the curtain in the bathroom is covered in fungus, the toilet is not cleaned, the glass door on the balcony has never been washed, with a huge crack in the entire door, curtains from dirt "stand" bed linen in stains of unknown origin. Here my patience came to an end, I photographed everything and wrote a complaint to the operator ("Pegasus"). Tired, we fell asleep. An hour later they woke us up, three people came and asked what our claims were, we showed them everything, they clicked their tongues, shook their heads, talked in three days and moved to the building for tourists. I booked a place in this hotel in February, and upon arrival they tell me that they say there are no places. . . live here, it turns out that I paid money for a standart room with a view of the sea and mountains, and I have to live in a staff room with a view of the hotel dump and a ditch with pipes. OK. Nothing to do, went to bed, woke up at night from the sound of water. It turned out that our air conditioner was leaking, the floor and our things began to flood. They called the staff, they again clicked their tongues, shook their heads, fixed the leak for half a night. In the end, something was fixed and we were left alone. In general, fun! Photos and reviews on the sites do not correspond to reality, it seems that the reviews are custom-made, and the photos are from another hotel. People, if you want adrenaline, feel free to come to this hotel, where you are not expected and you are not welcome. Good luck to all!