Отель, в который не хочется возвращаться A hotel you don't want to go back to

Good afternoon! We stayed at this hotel with our family from 14/07/18 to 28/07/18.
I absolutely agree that how many people, so many opinions. I will try to be objective and describe my personal impressions of the hotel.
SETTLEMENT - Terrible horror!!!

Having previously read the reviews, I knew about the problems with the settlement, but still hoped that we would be able to avoid them, it was not there! Check-in on 14.07 at 14.00, we arrived at the hotel at 20.00, at the reception they say that there are NO free standards, they offered to spend the night in the economy, and in the morning they will see what can be done... They flatly refused to check into the economy (closet without windows and doors). At first I tried to insist that they provide the standard paid for by us - it's useless, then my husband went to resolve the issue for $ - they said no anyway, as a result, tired with a child, they waited in the lobby until 01.00 already on 15.07 !!!!! ! And only at one in the morning we were finally settled in the standard!
Every 2nd had problems with the settlement - someone spent the night in the economy, someone was settled for 2-3 days in the neighboring Incekum (cheaper and worse than the paid Select). Yes, only Russians have problems - foreigners are settled instantly.
Housekeeping is average but not bad. Almost every morning they woke up with a knock on the door and asked how many people were in the room - I say three, in the end they left only 2 sets of towels for 3! Called the reception - brought later. On the fifth day I went down to the reception desk with a request to change the bedding (according to the hotel concept, linen is changed every 3 days), the request was recorded. On the sixth day, she pulled back and slightly folded the sheets on the bed - a hint from the maid to change the linen - a complete ignore, she tucked the old one in again! Again turned to the reception - changed the same. In the 2nd week, I just took off all the bedding and put it on the floor. We return from the beach and see a cleaned room with the same pile of linen on the floor. We catch the maid - the linen says "finish"! )))) We sailed! I called the receptionist....)))))))) A miracle happened, the linen was found.
ROOM - excellent, large and spacious, with a large balcony. We had 3637 with a view of the road - very noisy and dusty, but there are no complaints about this, because I did not pay extra for a sea view (by the way, the man who paid for a room with a sea view was settled in the usual standard with the same view of the road ! ))) The refrigerator cools very little, the air conditioner turns off automatically every time you open the door to the balcony.

FOOD - standard, no one will remain hungry, minus - unripe and half-rotten fruits of the lowest quality. 1 time in 2 weeks they took out a bowl of strawberries, which was "demolished" in a couple of seconds - whoever had time, he ate....a couple of times cherries - the same story. Huge queues for food, for fried eggs every morning stood in line for half an hour....
From 15:00 to 17:00 at the beach bar they give out free, very tasty ice cream, for which you need to stand in a long queue in the sun. . .
ALCOHOL - swill, you can’t call it otherwise.
This is our second trip to Turkey, the first time we rested this year in Mirada del Mar near Kemer (were wildly delighted), we planned to go to Tunisia in July, but the travel agent dissuaded us at the last moment, frightening us with terrible jellyfish at that time, and threw off the options in Turkey. After monitoring the rating and reviews on Top Hotels, I chose the ill-fated Ozkaymak Select... Everything happened spontaneously, having replayed the choice in an hour, we got our "lottery". I was ready for some difficulties according to reviews, changed a bunch of little things for $ 1 for a tip. As a result, a beach employee every morning for $ 1 borrowed 2 sunbeds for us under a canopy on the beach (daughter hung out in the pools). There was a war for sunbeds! For each beach towel $10 deposit at the reception. Towels on the beach are stolen, every day someone lost their towels. . .
BEACH - large, narrow, a lot of sunbeds, but not enough for everyone. Entry into the sea is very bad, rocky, you can go only in 2 places where a lot of people are drowning - you will see right away. The water is mostly clean and transparent, you can swim to a depth away from the crowd and rest on a stone. The water in the sea is too salty, the eyes immediately start to hurt and the skin on the face tingles (because of which my daughter preferred to swim in a chlorinated pool, the Black Sea is somehow dearer... ).
Good bartenders in the beach bar - Shamil and Bakir, very friendly and positive guys. When I approached, already knowing me, they immediately prepared mineral water as I like - with lemon and ice. It is impossible to drink cocktails - a terrible sweet chemical mixture I don’t understand what... (OOOO, what delicious cocktails were in Mirada del Mar... ! )

Suraya, an employee of the hotel, is sitting in the lobby - a sweet girl who is trying to soften the anger of angry tourists.
I would like to note the magnificent hairdresser (master wagon) my husband and I had a haircut. Very cheap (only $10) makes great model haircuts.
I took with me a clothesline for drying clothes, clothespins and a small inflatable pool instead of a basin.