КОНЦЕПЦИЯ отеля – неуважительное отношение к туристам CONCEPT of the hotel - disrespectful attitude towards tourists

In September 2018, my two girlfriends (age 50+) and I were in the Turkish hotel Miarosa Incekum Weat Resort 4*. The choice of this hotel determined the high rating of the hotel, as well as the advice of a travel agency employee. We booked two standard rooms in advance, including one with two single beds, the second with one large bed.
About flights and transfers - everything was excellent.
We arrived at the hotel in a good mood. We were greeted with a bottle of wine and hugs. But then it began... The three of us were offered to move into the family room "TOTAL" for five days (we traveled for 10 days). Naturally, we refused and asked to give the numbers in accordance with the ordered ones. Then the dissatisfied hotel staff showed two free standard rooms on the 4th floor, in which there was one large bed each. One friend checked in, and the second friend and I refused the room, because we don’t sleep together on the same bed... , we were offered to spend the night in a family room and assured that the next day we would be given a “good room, even with a sea view”, as a bonus for relocation. The next day, we were not given a “good room, even with a sea view”, but were offered to check in on the 2nd floor overlooking the parking lot and garbage, despite the availability of other free rooms. We decided to talk about accommodation with the manager named Tulga, but faced with outright RUDE! This Tulga did not feel the need to apologize for the inconvenience caused to us, but began to yell at us and ordered the staff not to change our room.

On our question about the ugly accommodation, we were told that - this is the "CONCEPT of the hotel"! Subsequently, while communicating with vacationers, it became clear that this “CONCEPT” is flourishing, scandals with vacationers during accommodation are the NORM. This is not the first time I have been vacationing in Turkey, but this is the first time I have come across such an inadequate, boorish attitude!
About the hotel rooms - the rooms are small, but cozy, renovated, everything worked. Linen, towels - clean, but dilapidated (with holes, patches, stains). There are no complaints about cleaning.
The food, as noted in many reviews, is poor. The dishes are not clean, the plates are chipped, there are not enough cups (people pour tea and coffee into plastic and paper cups). In a bar, tourists from Russia are usually served drinks in flimsy plastic cups (we witnessed how German tourists refused to drink from plastic, then they were brought drinks in glass glasses).
Animation. During our stay at the hotel there were three animators - Engin, Johnny, Karina. Guys - well done, they try. But I want to note that there is practically no evening animation. At 20-30 children's disco starts, at 21-30 there is a program for adults, which lasts ~45 minutes. (this is not on the conscience of the animators, but the services provided by the hotel). Thus, after 22-30 the hotel becomes quiet and boring, the bar also closes at 23-00. There is nowhere to go for a walk outside the hotel, you need to take a bus to the nearest village. It is perfectly written in one of the reviews: "From boredom - and a non-drinker will drink. "
The sea and beaches - clean warm water, beaches for every taste! The hotel area is compact, beautiful, lots of greenery and flowers. The territory of the hotel, the sea - the only thing that really pleased, and even pleased with Wi-Fi (caught throughout the hotel and on the beach).
Conclusion: you can go to this hotel because of the sea, beaches, cozy territory. Those who appreciate self-respect, who love delicious food, who want to chat and have fun in the evening - you are not here!