Отзыв об Insula Resort&Spa5* Review of Insula Resort&Spa5*

A family of 4 flew to Turkey for the first time. We chose the Insula hotel. The eve of my birthday. We received a surprise from the airport, we were not being taken to our hotel, there was an overbooking. For the first time and all at once to us. Roaming reset the balance, there is no way to contact the manager of the travel agency, complete chaos in the soul, confusion, small children are watching and how not to betray their fear. We chose Insulu half a year ago, read all the reviews, and then they slipped a completely different hotel ((Annabella met us unpleasantly, it's good that the guide Polina from Kilit Global saved the situation. Good girls in Kilit Global work Valeria, Yana, Polina. In general, through the guide Pauline, we managed to contact our tour operators and he resolved the situation, it turns out there was a failure, and the transfer from Anabella took us to Insula. Apologized, as a moral compensation, the Hotel gave us Internet access throughout the entire stay.
There were no places on June 21, they settled for the night in the nearby Garden Hotel. All is well. Our soul is at peace. This is the initial experience we got. All liked it. No wonder we chose this hotel, watched the video, read the reviews. The service is good, at the reception they helped with any request. The room was cleaned well, the only thing under the beds was not washed, the child broke the glass and I moved the bed to collect fragments and there was dirt. They just wiped the surface and that's it. I didn’t like one more thing, but it depends on people, grubs were blown into the pool. And it all swam (( Otherwise, everything is fine, and the food, and the animation and the beach.