Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
2.0
Cleanliness:
5.0
Food:
8.0
Amenities:
7.0
Hotel Utopia is a utopia for everyone who wants to come and enjoy their money.
We stayed in July-August 2012.
Before the trip, I visited the hotel website, read reviews, a lot of other information about the hotel. I didn't find anything scary. I am always very pedantic when it comes to choosing hotels. I love comfort and I don't like surprises. I will not describe the flight and transfer to the hotel. Everything is as usual.
The first doubts appeared at the entrance to the hotel lobby. The hall met us with a frightening stuffiness and complete indifference of the reception staff. From stuffiness, the body was instantly covered with sticky sweat. Check-in was standard. The rooms are not cleaned yet - you need to wait. It's OK. Lunch time. As long as we eat, everything will be decided. I'm going to a restaurant with my wife. SECOND SHOCK. IN THE RESTAURANT IS THE SAME TERRIBLE STUFF. Air conditioning is completely absent. Eating has become torture. You are trying to eat, and sticky jets of sweat float on your body. The shirt is wet, the trousers are wet, the shorts are wet too! It's okay to calm myself and my wife. It's hot outside. Might be a temporary issue. We ate very quickly. The rooms are not ready yet. We move to the Lobby bar. THIRD SHOCK. THERE IS NO AIR CONDITIONING. The mood starts to drop. But we are trying to convince ourselves that this is a temporary phenomenon. Anything happens.
I won't describe the numbers. Many people have done this before me. Everything is standard. We lived in room 4105. We asked ourselves. Large with a beautiful view, silence and excellent conder. There is little information on these numbers. There are 11 of them. I do not recommend 4101-4103. Behind the wall is the pool toilet. The stench will be provided to you. The rest are quite normal.
Ladders across the territory. The territory is in different levels and their presence is inevitable. Walking on them awaits you in any case. Steps are innumerable. It didn't bother us too much. For whom the descents and ascents of the stairs is a problem, this hotel is not for you. During the day you walk hundreds of them. Or descents and ascents on fairly steep slopes. Prepare your legs and heart for active loads. Checking into the main building will not save you from this pleasure. Unless you go further than the main building.
The hotel area is huge. Quite well-groomed and beautiful. The air is just wonderful. But, unfortunately, this is where the positive emotions end.
FURTHER PROSE OF LIFE IN UTOPIA.
Hotel service. I have not seen this anywhere. Restaurant waiters see no one but themselves. They go through the hall like torpedoes. Couldn't dodge. You will be hit by either a pile of plates or a rolling cart. You will immediately realize - they are the main ones. You are here so, temporarily arrived. A cleaning lady pushing a dirty cart into the elevator with you is also the norm. AND THIS IS IN THE PRESENCE OF A CARGO ELEVATOR. Suitcases of tourists will also be carried with you in the elevator. And the sweaty loader will be indifferent to you. HE'S IN HERE, SHOCK NUMBER FOUR. THE ELEVATORS ARE NOT AIR-CONDITIONED.
For hotel staff, the sign on the door "Do Not Disturb" does not say anything. The maid will hammer on the door until you open it. She brought you water. DON'T FORGET WHO IS THE MAIN ONE IN THE HOTEL! ? I appreciate, of course, their concern for my body, but... Or are they color-blind or can't read?
About the service staff in a chic water park (I wrote about the water park without irony) is also worth noting. In my opinion, these are wild people from the mountains. They are generally the most important in the hotel. Perhaps more important than the manager. Rude and arrogant bastard. There is no desire to write about them further.
I will not describe the elevator to the beach. Quite normal. If someone is annoying - you go to another hotel.
Beach bus. Reminds me of old Soviet times. Herring riding. For a complete immersion in the past, our dearly beloved former compatriots in the USSR take a shower before boarding the bus and, as they are in shorts and bustiers, sticky and wet climb over their heads.
The territory of the beach has been described by many - I will not describe it. I will describe what the predecessors missed. Dumping the hotel's sewage tanks into the sea! SHOCK NUMBER FIVE. Those who come for 10-12 days may not notice this. We lived 25 days. Periodicity 2 times in our time. The water becomes cloudy. ONLY IN THE HOTEL AREA. Next to it, she is pristine clean. On the surface appear poop, condoms, plugs and other rubbish with foam. FOR THE DOUBTERS. Stand in the center on the edge at the end of the pontoon and 3 meters to the left in the water you will see this pipe. It also exists, judging by the color of the water, somewhere 10 meters from the shore in the middle of the beach. And for those who have doubts. When leaving the beach cafe on the pontoon, turn right to the descent to the beach and freeze. As the wave rolls back, you will see a canal (Normal size pipe) that seems to be dumping waste from the beach bar, toilet and shower. HURRAH! The skin did not peel off by the end of the holiday.
Water entertainment. Organized and run by former compatriots. Motorboats in the waters of the beach. The scooter can run over your head. Those who wish to ride it swim to it. Look at both. The photographer is loaded into a motorboat from the pontoon ladder, pushing the swimmers aside by the boat. You sunbathe on a sun lounger. Be careful. A banana is pulled along the pontoon overhead. Ge-ge-gay move aside tourist. We make money. Now let's throw a banana into the sea and rest further. DON'T FORGET WHO IS THE MAIN ONE IN THE HOTEL!?
I expressed my dissatisfaction with the work of air conditioning in a complaint to the hotel manager. To which I received the answer: we can not do anything. IT IS UNCOMFORTABLE FOR WAITER TO WALK WITH CLOSED DOORS. They (the doors) will have to be opened and closed. DID YOU FORGET WHO IS THE MAIN ONE IN THE HOTEL?
The hotel apologized for three days. I am very grateful to them for this. But still, it would be better if the tourist became the main one. And good air conditioning. And their apologetic basket of green unripe fruit and a bottle of wine would have been better left with them.
A la carte restaurant. There are no condors. The waiter is sick with snot up to his knees. Dead flies. Left halfway through dinner. The holiday failed.
Hotel contingent. I don't want to be seen as bad. When they wrote in the reviews that there were few Russians, they did not lie. There are 80% crests. I will not comment. Arrested for chauvinism. But the whole vacation I thought - who is better, crests or Germans? Haven't found an answer yet.
If anyone decides that I'm only looking for the bad - read my reviews for many years. A mass of delight and beauty. And this hotel has a lot of good things too. I just do not write about it because it was done before me. I'm just adding. I try to write honestly. So that those who decide to go to this place should be ready for anything.
When talking with the hotel staff, the main thing became clear. In the hotel, all employees are relatives to some extent. You can't scold. You can't offend. RELATIVES. Although those who are not relatives themselves are dissatisfied with the falling level of service at the hotel. The manager decided - 80% crests. There should be grub - IN! Drinks - IN! Which they did. And the service? Why do they need a service?
HERE WITH EVERY MONTH THE NUMBER OF RUSSIAN TOURISTS IN THE HOTEL IS BECOMING LESS. These are not my words. These are the words of the hotel staff.
Would I go again to this hotel? Everyone's standard question. In the presence of a full-fledged service and the termination of the discharge of feces into the water area of the beach - yes. With the fact that there now - NEVER!
We stayed in July-August 2012.
Before the trip, I visited the hotel website, read reviews, a lot of other information about the hotel. I didn't find anything scary. I am always very pedantic when it comes to choosing hotels. I love comfort and I don't like surprises. I will not describe the flight and transfer to the hotel. Everything is as usual.
The first doubts appeared at the entrance to the hotel lobby. The hall met us with a frightening stuffiness and complete indifference of the reception staff. From stuffiness, the body was instantly covered with sticky sweat. Check-in was standard. The rooms are not cleaned yet - you need to wait. It's OK. Lunch time. As long as we eat, everything will be decided. I'm going to a restaurant with my wife. SECOND SHOCK. IN THE RESTAURANT IS THE SAME TERRIBLE STUFF. Air conditioning is completely absent. Eating has become torture. You are trying to eat, and sticky jets of sweat float on your body. The shirt is wet, the trousers are wet, the shorts are wet too! It's okay to calm myself and my wife. It's hot outside. Might be a temporary issue. We ate very quickly. The rooms are not ready yet. We move to the Lobby bar. THIRD SHOCK. THERE IS NO AIR CONDITIONING. The mood starts to drop. But we are trying to convince ourselves that this is a temporary phenomenon. Anything happens.
I won't describe the numbers. Many people have done this before me. Everything is standard. We lived in room 4105. We asked ourselves. Large with a beautiful view, silence and excellent conder. There is little information on these numbers. There are 11 of them. I do not recommend 4101-4103. Behind the wall is the pool toilet. The stench will be provided to you. The rest are quite normal.
Ladders across the territory. The territory is in different levels and their presence is inevitable. Walking on them awaits you in any case. Steps are innumerable. It didn't bother us too much. For whom the descents and ascents of the stairs is a problem, this hotel is not for you. During the day you walk hundreds of them. Or descents and ascents on fairly steep slopes. Prepare your legs and heart for active loads. Checking into the main building will not save you from this pleasure. Unless you go further than the main building.
The hotel area is huge. Quite well-groomed and beautiful. The air is just wonderful. But, unfortunately, this is where the positive emotions end.
FURTHER PROSE OF LIFE IN UTOPIA.
Hotel service. I have not seen this anywhere. Restaurant waiters see no one but themselves. They go through the hall like torpedoes. Couldn't dodge. You will be hit by either a pile of plates or a rolling cart. You will immediately realize - they are the main ones. You are here so, temporarily arrived. A cleaning lady pushing a dirty cart into the elevator with you is also the norm. AND THIS IS IN THE PRESENCE OF A CARGO ELEVATOR. Suitcases of tourists will also be carried with you in the elevator. And the sweaty loader will be indifferent to you. HE'S IN HERE, SHOCK NUMBER FOUR. THE ELEVATORS ARE NOT AIR-CONDITIONED.
For hotel staff, the sign on the door "Do Not Disturb" does not say anything. The maid will hammer on the door until you open it. She brought you water. DON'T FORGET WHO IS THE MAIN ONE IN THE HOTEL! ? I appreciate, of course, their concern for my body, but... Or are they color-blind or can't read?
About the service staff in a chic water park (I wrote about the water park without irony) is also worth noting. In my opinion, these are wild people from the mountains. They are generally the most important in the hotel. Perhaps more important than the manager. Rude and arrogant bastard. There is no desire to write about them further.
I will not describe the elevator to the beach. Quite normal. If someone is annoying - you go to another hotel.
Beach bus. Reminds me of old Soviet times. Herring riding. For a complete immersion in the past, our dearly beloved former compatriots in the USSR take a shower before boarding the bus and, as they are in shorts and bustiers, sticky and wet climb over their heads.
The territory of the beach has been described by many - I will not describe it. I will describe what the predecessors missed. Dumping the hotel's sewage tanks into the sea! SHOCK NUMBER FIVE. Those who come for 10-12 days may not notice this. We lived 25 days. Periodicity 2 times in our time. The water becomes cloudy. ONLY IN THE HOTEL AREA. Next to it, she is pristine clean. On the surface appear poop, condoms, plugs and other rubbish with foam. FOR THE DOUBTERS. Stand in the center on the edge at the end of the pontoon and 3 meters to the left in the water you will see this pipe. It also exists, judging by the color of the water, somewhere 10 meters from the shore in the middle of the beach. And for those who have doubts. When leaving the beach cafe on the pontoon, turn right to the descent to the beach and freeze. As the wave rolls back, you will see a canal (Normal size pipe) that seems to be dumping waste from the beach bar, toilet and shower. HURRAH! The skin did not peel off by the end of the holiday.
Water entertainment. Organized and run by former compatriots. Motorboats in the waters of the beach. The scooter can run over your head. Those who wish to ride it swim to it. Look at both. The photographer is loaded into a motorboat from the pontoon ladder, pushing the swimmers aside by the boat. You sunbathe on a sun lounger. Be careful. A banana is pulled along the pontoon overhead. Ge-ge-gay move aside tourist. We make money. Now let's throw a banana into the sea and rest further. DON'T FORGET WHO IS THE MAIN ONE IN THE HOTEL!?
I expressed my dissatisfaction with the work of air conditioning in a complaint to the hotel manager. To which I received the answer: we can not do anything. IT IS UNCOMFORTABLE FOR WAITER TO WALK WITH CLOSED DOORS. They (the doors) will have to be opened and closed. DID YOU FORGET WHO IS THE MAIN ONE IN THE HOTEL?
The hotel apologized for three days. I am very grateful to them for this. But still, it would be better if the tourist became the main one. And good air conditioning. And their apologetic basket of green unripe fruit and a bottle of wine would have been better left with them.
A la carte restaurant. There are no condors. The waiter is sick with snot up to his knees. Dead flies. Left halfway through dinner. The holiday failed.
Hotel contingent. I don't want to be seen as bad. When they wrote in the reviews that there were few Russians, they did not lie. There are 80% crests. I will not comment. Arrested for chauvinism. But the whole vacation I thought - who is better, crests or Germans? Haven't found an answer yet.
If anyone decides that I'm only looking for the bad - read my reviews for many years. A mass of delight and beauty. And this hotel has a lot of good things too. I just do not write about it because it was done before me. I'm just adding. I try to write honestly. So that those who decide to go to this place should be ready for anything.
When talking with the hotel staff, the main thing became clear. In the hotel, all employees are relatives to some extent. You can't scold. You can't offend. RELATIVES. Although those who are not relatives themselves are dissatisfied with the falling level of service at the hotel. The manager decided - 80% crests. There should be grub - IN! Drinks - IN! Which they did. And the service? Why do they need a service?
HERE WITH EVERY MONTH THE NUMBER OF RUSSIAN TOURISTS IN THE HOTEL IS BECOMING LESS. These are not my words. These are the words of the hotel staff.
Would I go again to this hotel? Everyone's standard question. In the presence of a full-fledged service and the termination of the discharge of feces into the water area of the beach - yes. With the fact that there now - NEVER!
Translated automatically from Russian. View original
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