Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
3.0
Amenities:
9.0
We "rested" with my family (me, husband, child 1.5 years old) from 06/08/19 to 06/17/19, tour operator Pegasus, were settled in room 1501. Living in this room, our family was bitten by bedbugs. Before this trip, we had never encountered bedbugs, did not know how they look and how they bite, and unfortunately this hotel introduced us to them. From the first day of my stay in the room, spots appeared on the body, but we could not determine the cause of them. On the sixth day the situation was critical, I had to activate the insurance policy and consult a doctor. The doctor and the nurse at the pharmacy said that these were bedbug bites, we did not believe that this could happen in a 5-star hotel, but after reading a bunch of information on the Internet about the activity of bedbugs at night, about how they bite, in tracks through a centimeter and a person does not feel anything, about the fact that they can bite selectively, we decided to examine the bed at night and HORROR, FEAR AND SHEMING ON THE BODY overcame us from what we saw. They were bugs, as in the photo on the internet, of different sizes. It's terrible to see bedbugs running away on the bedspread and a sleeping baby half a meter later.
And then the worst began, this is the attitude of the management, the representative of the hotel, the representative of the tour operator to our problem. We got up from the reception, the young man himself caught one bug with his own hands, BUT they didn’t give us another number. All night we did not sleep, we looked so that no one crawled up to the baby left on the bed. During the day, we asked for help in changing the room at the reception, to the Russian-speaking representative of the hotel - Anastasia, to the representative of Pegasus - Elena. We were told that they were dealing with our issue, discussing it with the management, then they avoided it, at the end they said that the room had been chemically treated and there were no free rooms. Our requests that it is impossible to stay in the room after chemical treatment, that it is dangerous for health, especially for the baby, were not heard.
After a sleepless night, and chemical treatment in the room, we wandered around the hotel all day long, without the opportunity to have a normal rest, take a shower, take medicines, and treat the body from bites with medicines. After another refusal to change the room and out of hopelessness, on the evening of June 15.2019, we came to the room together with our relatives, who flew to Turkey with us and were shocked again, all together, from the number of bedbugs they saw under the mattress. Such a visible chemical treatment, which consisted of replacing bed linen and spraying chemicals around the room, confirms how much the hotel management cares about the health of vacationers, whether they are adults or children, it makes no difference, comfort, and disregard for tearful requests for help. We have never experienced such humiliation in our lives, that we remember this trip with such horror and bitterness.
After the next arrival of the hotel representative to the room and a loud scandal at the reception, we packed our things and decided to move to live at the reception, after which, thank God, all of a sudden there was a free room and we were moved to another floor in room 1316, where we lived for the last two nights and days. It was necessary to “mock” us for a day in order to get another number.
I would like to point out that on June 16.2019 we met tourists from Siberia, who also flew to rest as a Pegasus tour operator, one of the women was very bitten, their appeals to the same persons in the hotel were unsuccessful, they, like us, faced a complete disregard for the problem. She turned to me for help in choosing the right medicines for prompt and effective treatment.
https://youtu. be/g8Y6h21xUCo
And then the worst began, this is the attitude of the management, the representative of the hotel, the representative of the tour operator to our problem. We got up from the reception, the young man himself caught one bug with his own hands, BUT they didn’t give us another number. All night we did not sleep, we looked so that no one crawled up to the baby left on the bed. During the day, we asked for help in changing the room at the reception, to the Russian-speaking representative of the hotel - Anastasia, to the representative of Pegasus - Elena. We were told that they were dealing with our issue, discussing it with the management, then they avoided it, at the end they said that the room had been chemically treated and there were no free rooms. Our requests that it is impossible to stay in the room after chemical treatment, that it is dangerous for health, especially for the baby, were not heard.
After a sleepless night, and chemical treatment in the room, we wandered around the hotel all day long, without the opportunity to have a normal rest, take a shower, take medicines, and treat the body from bites with medicines. After another refusal to change the room and out of hopelessness, on the evening of June 15.2019, we came to the room together with our relatives, who flew to Turkey with us and were shocked again, all together, from the number of bedbugs they saw under the mattress. Such a visible chemical treatment, which consisted of replacing bed linen and spraying chemicals around the room, confirms how much the hotel management cares about the health of vacationers, whether they are adults or children, it makes no difference, comfort, and disregard for tearful requests for help. We have never experienced such humiliation in our lives, that we remember this trip with such horror and bitterness.
After the next arrival of the hotel representative to the room and a loud scandal at the reception, we packed our things and decided to move to live at the reception, after which, thank God, all of a sudden there was a free room and we were moved to another floor in room 1316, where we lived for the last two nights and days. It was necessary to “mock” us for a day in order to get another number.
I would like to point out that on June 16.2019 we met tourists from Siberia, who also flew to rest as a Pegasus tour operator, one of the women was very bitten, their appeals to the same persons in the hotel were unsuccessful, they, like us, faced a complete disregard for the problem. She turned to me for help in choosing the right medicines for prompt and effective treatment.
https://youtu. be/g8Y6h21xUCo
Translated automatically from Russian. View original
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