Первые впечатления First Impressions

In Turkey, for the first time through ANEX-TOUR, we arrived in Antalya at 5 am, arrived at the hotel in Alanya at 7.30. At the reception, we were offered to leave our luggage for storage and go for breakfast, after they settled. After breakfast, the man at the counter named Bahrouz (senior apparently) reported that our room was not ready yet, because the rooms are vacated after 12.00, plus an hour for cleaning, and check-in at the hotel after 14.00. From time to time they came to the reception and listened to the same thing - the room is not ready, and you HAVE TO WAIT. As a result, after SEVEN hours of waiting, we were reluctantly taken to a room on the 1st floor, there is no safe in the room, the door to the balcony does not close, the hotel is not responsible for things. At the reception, in response to a claim, the same person named Bahruz said that: "there is no other number, and I don't need blah blah blah, I work for days, I get tired here and get little. " . . We turned to the representative of the tour operator ANEX-TOUR - a hotel guide - they say - what is it and why? He, after a short conversation with a brow named Bahruz, said that he (Bakhruz) would not give us another number, because he was used to the fact that they give him money. . . And then the meaning of the excuses at the reception became clear - YOU SHOULD GIVE IT! From that moment on, we went on the offensive and began to explain to everyone who did not understand the reason for the hitch with the numbers, the person Bahruz, by name, became nervous, rude, shouted, and threw a key card from the room on the 6th floor onto the counter - here, they say, eat. The window and balcony of the room overlooked an abandoned construction site on the side of the hotel building and a swimming pool with an aqua park, which, by the way, made it possible not to hear the nightly disco and the stink of chlorine from the pool. The same picture with resettlement was observed with the Europeans, who, judging by the reaction, were not used to this. But in principle, the hotel itself is normal, the problem is in the staff. Cleaning was mediocre, towels were not changed even once in a week, I went for soap and shampoo myself.