Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
5.0
Cleanliness:
5.0
Food:
8.0
Amenities:
8.0
This was my first trip to Turkey.
25.09. -6.10.
Upon arrival at the hotel, we were in for a pleasant surprise. Instead of the two announced Select and Suite buildings, another one has appeared. And the third time we are settled. Which is located outside the hotel, on the ground floor there is not a soul, there is no security, there is no wifi in this building, the furniture is all old and shabby, like the elevator. When we tried to declare that we did not buy a ticket to that shabby building, but to a normal Suite, the photos of which are presented on all sites. They didn’t want to listen to us, they fed us breakfast, they said that they didn’t have to explain anything to us at all.
After all the check-in scandals, we went for a late dinner. We were given plates of food that we couldn't eat. Photo attached.
The next day I had an appointment with the hotel manager. He spoke only English, the girl from the reception translated. The whole point of the conversation is that, according to him, he is not obliged to solve our problems at all, and the fact that he met with us already means that he is going to meet us, although we tried to explain to him that this is his job. For an additional fee, you can move to Select, because everything is occupied in the Suite.
The guide decided to help us only after we bought excursions from him.
And still the issue was not resolved.
Leaving a strong negative impression on the hotel staff, due to their incompetence, we called the hotel management scammers and continued to relax.
Our room was on the third floor of this third building. It had two rooms.
The furniture is a little old, the TV is lamp, the floor lamp is bent and much more. The bedroom turned out to be very even nothing - cozy. As such, the advantage of this room was that it was quiet and the music from the street was almost inaudible
The maids speak only Turkish and it is not possible to communicate with them
The food was good, we tried to eat both in Selecte and in Suite, in the first one it seemed to us more tasty.
The waiters behaved a little imposingly and not friendly. In the middle of the holiday after frequent complaints about their work, the service has become better.
In general, the cuisine is good and varied.
The beach is also not bad, but far from the best, walking along the coast we found the beaches are much cleaner and with soft sand.
In the beach area often played volleyball, a lot of people gathered. It was fun and interesting.
The hotel is large, several pools, an amphitheater, slides, a children's area.
The landscape looks good: trimmed lawns and shrubs, palm trees.
In general, I liked the rest, but it spoiled the impression very much - the settlement.
We will definitely not go to this hotel for the second time, and if we do, we will only go to Select.
25.09. -6.10.
Upon arrival at the hotel, we were in for a pleasant surprise. Instead of the two announced Select and Suite buildings, another one has appeared. And the third time we are settled. Which is located outside the hotel, on the ground floor there is not a soul, there is no security, there is no wifi in this building, the furniture is all old and shabby, like the elevator. When we tried to declare that we did not buy a ticket to that shabby building, but to a normal Suite, the photos of which are presented on all sites. They didn’t want to listen to us, they fed us breakfast, they said that they didn’t have to explain anything to us at all.
After all the check-in scandals, we went for a late dinner. We were given plates of food that we couldn't eat. Photo attached.
The next day I had an appointment with the hotel manager. He spoke only English, the girl from the reception translated. The whole point of the conversation is that, according to him, he is not obliged to solve our problems at all, and the fact that he met with us already means that he is going to meet us, although we tried to explain to him that this is his job. For an additional fee, you can move to Select, because everything is occupied in the Suite.
The guide decided to help us only after we bought excursions from him.
And still the issue was not resolved.
Leaving a strong negative impression on the hotel staff, due to their incompetence, we called the hotel management scammers and continued to relax.
Our room was on the third floor of this third building. It had two rooms.
The furniture is a little old, the TV is lamp, the floor lamp is bent and much more. The bedroom turned out to be very even nothing - cozy. As such, the advantage of this room was that it was quiet and the music from the street was almost inaudible
The maids speak only Turkish and it is not possible to communicate with them
The food was good, we tried to eat both in Selecte and in Suite, in the first one it seemed to us more tasty.
The waiters behaved a little imposingly and not friendly. In the middle of the holiday after frequent complaints about their work, the service has become better.
In general, the cuisine is good and varied.
The beach is also not bad, but far from the best, walking along the coast we found the beaches are much cleaner and with soft sand.
In the beach area often played volleyball, a lot of people gathered. It was fun and interesting.
The hotel is large, several pools, an amphitheater, slides, a children's area.
The landscape looks good: trimmed lawns and shrubs, palm trees.
In general, I liked the rest, but it spoiled the impression very much - the settlement.
We will definitely not go to this hotel for the second time, and if we do, we will only go to Select.
Translated automatically from Russian. View original
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