Выживание Survival

We stayed at the hotel in October 2017. I don't know how the hotel gets stars, but this is clearly a blunder. For myself, I put this hotel in the category - "If you hate someone, then offer him a vacation in this hotel. "
This is the first hotel in which we negotiated a refund and check out, or an additional payment and moving to ANY other.
Let's start in order - settlement. Terrible, I've never seen worse. But as it turned out, we were still lucky, the rest of the group of visitors were sent to other hotels to spend the night. Why ask you to book rooms for specific dates ???
The room was not the one we paid for. It took us three days to move to another room (I’ll omit the details, but this also turned out to be another task), it turns out that if you paid for a room with a balcony, this is not enough to be provided with it. Never seen such a rude attitude.

At the lobby, knowledge of Russian or English is not always enough. So the hotel, positioning itself with the support of these languages, is a lie. score 0 points (according to 10 point system)
Interior. In fact, the hotel consists of 2 hotels or separate buildings. In one interior for 4k, in the other 3 with a minus (old grandmother's carpets, etc. )
Bars are a place where the bartender can send you: You are sent from bar to bar, they say I (the bartender) is busy, I don’t have time now, etc. The bartender may ask why they came to this particular bar, because there are bars closer. Or even great when there is no one at the bar. At the reception they just shrug their hands and say that they have gone somewhere - they will return soon.
Terrible alcohol! The bartender himself admitted that, for example, he dilutes tekkila with local vodka, and the argument is: "I don't have enough tekkila, but there are a lot of you. "
The bar counter is so dirty, Elena Flying would be in a panic.
The bartender can repeat the drink in the same glass without even rinsing it!
In general, there are a LOT of complaints about the bar. In general, for a bar no more than 2 points!
Room cleaning - until you come to swear it will not be cleaned in 5 minutes the entire room - score 2 points. Thank you for not being forced to vacuum. Towels are not changed without a few reminders to do so. Bed linen has never been changed in two weeks!! ! Score 1 point.
Separately, I would like to note Turkish tea in teapots. Be sure to look under the lid - brewed tea bags (several bags of regular tea float). 3 for resourcefulness.
The food is very monotonous. This is the first all-inclusive hotel, when by the middle we went to eat in out-of-hotel restaurants. Yes, and from time to time you get ignored by the staff or such an unhappy expression on your face that it’s scary.
Grade 3.
Purity.
Dust, stains, dirt - the motto of the hotel.
Animation. For the entire period of rest, we never met any of the animators or saw any program. I didn't even know if they were there at all.
Thank you for the fact that there are such hotels - after them you appreciate a different service, more than ever.