Ужасный отель, самые негативные впечатления Terrible hotel, worst experience

Impressions from the holidays spent in this hotel do not stand up to criticism. The hotel does not match the description or the 4* category. The beach itself looks terrible, with pipes, sewer and sand dunes that wash up during a storm and no one does anything to fix it. In addition, the beach is not equipped with changing rooms and showers. Instead of a shower-hose, the showers in the booths are cut off. The changing rooms are dirty and without doors. There is no bar on the beach, although its presence is also stated on the Coraltravel website. Instead, there is a dirty booth in which there is a vending machine with water. There was no food, of course. The sun loungers both on the beach and by the pool are dirty and broken.
The Coraltravel website states that there are 2 restaurants and 6 bars on site, which is not true. In fact, there is only one restaurant, which is combined with the reception. It turns out that people are eating and at the same time people with suitcases are walking past, who are leaving, or have just arrived. And there are two bars, instead of the declared 6, which also work in shifts (that is, when one bar is open, the second does not work). The pool bar is closed during the opening hours of the bar in the restaurant, although it should be open from 10-00 to 22-00 according to the All Inclusive concept. At the same time, their assortment is completely different. There are no beer and cocktails in the bar in the restaurant, only wine is available from alcoholic drinks. The pool bar operates according to some invented schedule of its own, instead of the one declared upon check-in at the information stand at the reception desk. That is, if a person does not drink wine, then nothing else will be offered to him in a bar in a restaurant. Of course, there can be no talk of any concept of "all inclusive" with this approach. In addition, the beer at the pool bar ran out intermittently. I was struck by the case when he was absent for a day and no one did anything to make it appear, until the indignant guests raised the issue at the reception, when on the second day their patience “bursted”.
There was no animation at all. From the declared darts, table tennis and aerobics, there was nothing at all, since there were no animators who could conduct all this. They simply decided to save money. But most of all I was struck by the terrible attitude towards the guests. Savings on everything. If something ends, it appears only after the urgent requests of the guests, or does not appear at all. The bartender tries to be at his workplace as little as possible, so that the guests simply get tired of waiting for him, and they leave with nothing. Everything is done according to the principle "and so it will do. " All the sun loungers are in a terrible state and there are not enough of them, if you do not take a sun lounger on the beach early in the morning, then at 10-00 you can no longer try. Animation is not a class. All this happened through the fault and instructions of the hostess of this hotel, for whom the Slavs are not just “second-class people”, but not people at all.

But the "peak" of the whole situation was the attitude of the Coraltravel hotel guide. Having oriented ourselves in the first half-day of our stay at the hotel and seeing where we ended up, we naturally decided to move immediately, even with an additional charge. We waited for a meeting with the hotel guide, whose name was Reseda. The hotel guide categorically refused to take any part in our resettlement, not even listening to our claims. She spoke with obvious disdain and rudely stated that she was not interested in dealing with our issue and moving to another hotel was impossible.
Our vacation was hopelessly ruined, because the hotel does not correspond to the 4 * category, a whole list of declared services was not provided and we were refused resettlement, which did not give us the opportunity to correct the situation and spend our vacation in another hotel.