5? Серьезно?! «Отель 3 клопа» five? Really?! "Hotel 3 bugs"

We checked in already on 14.09, the tour, respectively, began from 13.09, there were no towels in the room, at 3 am we went to the reception, promised to bring it in 30 minutes, after 1 hour we went again, they already stopped paying attention to us and said wait, they will be tomorrow, they tried to explain that our tour had started since yesterday, the receptionist yelled at us and left slamming the door. At 5 am, my husband tried to contact the foreign tourist, no one answered, after the reception began screaming from other tourists who came with us at the same time.
The hotel is completely unsanitary (all the floors are dirty, you just stick to them). DINING ROOM! Quest "find a clean plate and cutlery" first washed the forks in boiling water. You can choose to eat, but you will have to stand in line for fruit and at lunch this is of course in the heat. The whole place stinks of sourness. It's not 5 at all - it's a SCAM! Since we were unable to change the hotel, we rented a car outside the hotel and left to travel around STUNNING TURKEY!! ! This hotel is a misunderstanding and rudeness!