Отвратительный отель, очень грязный и старый Disgusting hotel, very dirty and old

It all started with a SkyUp flight delay of 10 hours, we arrived in the morning on June 11.2019, there was no transfer to the hotel because there was a flight delay, we had to ask for another bus. We arrived at the hotel, we were not settled immediately, they said to wait because they had a check-in from 12.00. Then, as it turned out, our rooms were sold and we were settled in a room of 15 sq. m. instead of 29kv. m which we paid for the tour to the JoinUp operator. The room was very dirty everywhere there was hair, around the toilet there were dried yellow streaks from the previous tenants. The air conditioner did not work at all, it just hummed but did not blow any air. There was no hot water and no water pressure, the TV didn't work, the fridge didn't work either, the hair dryer barely blew, it was very old, dirty, sticky and with a fall hole. The furniture is terrible, old, dirty and broken from the 80s. All requests to do something to the hotel administration were answered that there were no available rooms and we would fix all the problems and clean the room, but for all 6 days no one did anything. When cleaning the room, the cleaners rummage through personal belongings, money in the amount of $ 100 was missing, and three packs of cigarettes, friends who rested with us $ 60 and four packs of cigarettes. The carpet in the corridors is very old, dirty with stains of different colors, the smell of cigarettes and dampness throughout the hotel. In the corridors throughout the hotel there are large ashtrays with cigarette butts from it and the stench. How is this hotel rated 4 stars? The staff at the reception is not very friendly to RUSSIAN speaking guests. And this is not even a quarter of what is happening in this hotel! Do not buy tours to this hotel, just ruin your vacation! And this hotel needs to be burned down together with the staff!