Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
2.0
Food:
3.0
Amenities:
2.0
There were a lot of things I didn't like about the hotel. The hotel is not 4 stars at all. At the entrance it flaunts that they were given 4 stars in 2005, but there is no information anywhere when they took it back.
1. The room with a surcharge with a sea view did not arouse admiration, since we had a view more of the pool. It is useless to change, all their windows overlook the pool. If you do not pay extra, they settle on the first floor.
2. To be given a piece of soap to wash, you need to beg from the cleaning lady. Shampoos, shower gels, toothbrushes, disposable razors - you can forget about it, they are not available and they are not given. There are no slippers either.
3. Constant queues for food. There is always no red wine in the dining room, which should be poured free of charge. The bartender often offers to pay for it, to pay for free wine.
4. No one gives lunch boxes on the tour, the tour was for the whole day with a departure at five in the morning. No lunch boxes, lunch at 2 pm. The buses do not provide water. Live as you want.
5.
There are no normal animators for children at all, forget about them, the children are left to themselves, or to their parents. Nobody will entertain them.
6. Every single day they did a disco. Every day the music screamed very loudly until 23 pm according to their time (for us from Novosibirsk it was 5 am). None of the 12 days I could not normally calmly go to bed. The closed door to the balcony did not help. This is not like a family hotel at all. Complaints at the reception did not help at all and will not help.
7. At the reception they change the currency. An employee of the hotel and without batting an eye will tell you for a couple of dinars.
8. They have a large conference room in the basement, where they offered to watch World Cup 18 on a projector. Cool of course - except that there is no ventilation and the persistent smell of mold corrodes the eyes and lungs.
9. Every weekend many locals come to the hotel, the concentration of Arabs increases greatly.
The hotel has a large lounge with sofas, armchairs and tables.
It was very hot and stuffy to sit there during the day and in the evening. On the question - where is the air conditioner, they answered something awkward. Then it turned out when they turn on the air conditioner, two days a week, just on the weekends, when the locals come to rest.
10. We traveled with 3 adults and 2 children, each included one free visit to their restaurant. Well, I've never seen a worse restaurant in my life. The word only fits - disgusting. People sat at adjacent tables and looked at each other inquiringly, as no one could understand what kind of nonsense was happening. Half of the guests left after 10-15 minutes to the dining room for tolerable food. I had 3 stalks in the salad, the neighbors did not have enough fish in the salad, when it was called fish salad. the children were brought only water, no juices or lemonades. Soup is disgusting, as is hot. The only plus was one bottle of wine on the table for 3 adults, the second was no longer given.
eleven.
The door to the balcony in the room did not close, the hotel master came sporadically for 3 days in a row to repair the door. Fixed it. An hour later, the lock broke again.
For 12 days of rest, no one in the room fixed the phone for us, every day they promised that they would fix it tomorrow.
Feelings after the hotel - no one cares at all, if you want someone to help you, help yourself, solve your own problems. Be it a restaurant, a hall, a conference room and so on.
There is nowhere to walk behind the hotel, two shops, and two empty cafes. very detrimental.
The real weighty plus of this place is the delightful warm clear sea. Also, all kinds of water aerobics, exercises, dances and games for adults conducted by animators for adults are also not bad. There are no more advantages to this.
A letter with 11 points of indignation was officially written on the letterhead of our operator Anex Tour and given to the guide. They left their phone and email. They promised to answer us. It's been a month since vacation.
ANEX Tour did not answer or call - shameful!
1. The room with a surcharge with a sea view did not arouse admiration, since we had a view more of the pool. It is useless to change, all their windows overlook the pool. If you do not pay extra, they settle on the first floor.
2. To be given a piece of soap to wash, you need to beg from the cleaning lady. Shampoos, shower gels, toothbrushes, disposable razors - you can forget about it, they are not available and they are not given. There are no slippers either.
3. Constant queues for food. There is always no red wine in the dining room, which should be poured free of charge. The bartender often offers to pay for it, to pay for free wine.
4. No one gives lunch boxes on the tour, the tour was for the whole day with a departure at five in the morning. No lunch boxes, lunch at 2 pm. The buses do not provide water. Live as you want.
5.
There are no normal animators for children at all, forget about them, the children are left to themselves, or to their parents. Nobody will entertain them.
6. Every single day they did a disco. Every day the music screamed very loudly until 23 pm according to their time (for us from Novosibirsk it was 5 am). None of the 12 days I could not normally calmly go to bed. The closed door to the balcony did not help. This is not like a family hotel at all. Complaints at the reception did not help at all and will not help.
7. At the reception they change the currency. An employee of the hotel and without batting an eye will tell you for a couple of dinars.
8. They have a large conference room in the basement, where they offered to watch World Cup 18 on a projector. Cool of course - except that there is no ventilation and the persistent smell of mold corrodes the eyes and lungs.
9. Every weekend many locals come to the hotel, the concentration of Arabs increases greatly.
The hotel has a large lounge with sofas, armchairs and tables.
It was very hot and stuffy to sit there during the day and in the evening. On the question - where is the air conditioner, they answered something awkward. Then it turned out when they turn on the air conditioner, two days a week, just on the weekends, when the locals come to rest.
10. We traveled with 3 adults and 2 children, each included one free visit to their restaurant. Well, I've never seen a worse restaurant in my life. The word only fits - disgusting. People sat at adjacent tables and looked at each other inquiringly, as no one could understand what kind of nonsense was happening. Half of the guests left after 10-15 minutes to the dining room for tolerable food. I had 3 stalks in the salad, the neighbors did not have enough fish in the salad, when it was called fish salad. the children were brought only water, no juices or lemonades. Soup is disgusting, as is hot. The only plus was one bottle of wine on the table for 3 adults, the second was no longer given.
eleven.
The door to the balcony in the room did not close, the hotel master came sporadically for 3 days in a row to repair the door. Fixed it. An hour later, the lock broke again.
For 12 days of rest, no one in the room fixed the phone for us, every day they promised that they would fix it tomorrow.
Feelings after the hotel - no one cares at all, if you want someone to help you, help yourself, solve your own problems. Be it a restaurant, a hall, a conference room and so on.
There is nowhere to walk behind the hotel, two shops, and two empty cafes. very detrimental.
The real weighty plus of this place is the delightful warm clear sea. Also, all kinds of water aerobics, exercises, dances and games for adults conducted by animators for adults are also not bad. There are no more advantages to this.
A letter with 11 points of indignation was officially written on the letterhead of our operator Anex Tour and given to the guide. They left their phone and email. They promised to answer us. It's been a month since vacation.
ANEX Tour did not answer or call - shameful!
Translated automatically from Russian. View original
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