Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
2.0
Cleanliness:
4.0
Food:
9.0
Amenities:
6.0
I stayed in this hotel for 15 days at the end of September.
The saddest thing began upon arrival and immediately spoiled the impression of the hotel.
At the reception there is a hard extortion of money! Whatever category of room you have paid for, you are immediately taken to a obviously worse room and a lower category), explaining this congestion of the hotel. If you do not pay, they will put you in the most terrible room with promises to relocate tomorrow. And then you will go to the reception every 2 hours on the first, second, third, etc. day. Until you give up.
Reception chief Lotfi rules the ball with the help of Russian-speaking employee Anna, whose job is to help guests with their problems, but she acts exactly the opposite.
The reception is a total mess. No request to solve the problem, including broken room equipment, is satisfied, no matter how much you approach.
The second moment, which was simply amazing, was cleaning, or rather, its complete absence on the beach. During the 15 days of our stay at the hotel, we have never seen that the sunbeds and tables are at least wiped, iron bottle caps are lying in the sand - no one cleans it. It is not clear how the children there did not hurt their legs. For the first week of our stay, it rained daily, once - tropical rain for a whole day. Moreover, the hotel staff knew about the onset of rain, since the flag on the beach was changed to red. But the maidas were not removed from the sunbeds NEVER ! ! And in the morning people lay down on wet mattresses, from which, when touched, water was already flowing. We contacted the reception with a request to remove the mattresses, but, as always, the reception did not respond.
It is not clear where the management of the hotel is looking????
Wifi only in the main building. There is no eo in the bungalow and on the territory!
I think that this hotel is a disgrace to the high name of the Steigenberger hotel chain
The saddest thing began upon arrival and immediately spoiled the impression of the hotel.
At the reception there is a hard extortion of money! Whatever category of room you have paid for, you are immediately taken to a obviously worse room and a lower category), explaining this congestion of the hotel. If you do not pay, they will put you in the most terrible room with promises to relocate tomorrow. And then you will go to the reception every 2 hours on the first, second, third, etc. day. Until you give up.
Reception chief Lotfi rules the ball with the help of Russian-speaking employee Anna, whose job is to help guests with their problems, but she acts exactly the opposite.
The reception is a total mess. No request to solve the problem, including broken room equipment, is satisfied, no matter how much you approach.
The second moment, which was simply amazing, was cleaning, or rather, its complete absence on the beach. During the 15 days of our stay at the hotel, we have never seen that the sunbeds and tables are at least wiped, iron bottle caps are lying in the sand - no one cleans it. It is not clear how the children there did not hurt their legs. For the first week of our stay, it rained daily, once - tropical rain for a whole day. Moreover, the hotel staff knew about the onset of rain, since the flag on the beach was changed to red. But the maidas were not removed from the sunbeds NEVER ! ! And in the morning people lay down on wet mattresses, from which, when touched, water was already flowing. We contacted the reception with a request to remove the mattresses, but, as always, the reception did not respond.
It is not clear where the management of the hotel is looking????
Wifi only in the main building. There is no eo in the bungalow and on the territory!
I think that this hotel is a disgrace to the high name of the Steigenberger hotel chain
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Nice hotel but not friendly staff
- the hotel dishonors the high name of the Steigenberger hotel chain
- Relax holidays in Hammamet.
- Don't waste your money and time!
- The hotel does not correspond to the declared category 5 *
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