Понравился отель, но всегда есть но I liked the hotel, but there is always a but

Good afternoon. We liked the hotel, good location, where to eat, where to get a taxi and where to go in the evening. But Thailand is famous not only for Phuket, but also for the islands. On it and decided to go. First, we bought the James Bond tour from the hotel guide, the tour was overpriced compared to street agencies, but the hotel guide told us that there was no insurance on the street, Russian guides, and in general they could throw it there. On the day of the trip, a bus came for us, and an absolutely inadequate driver took us to the port, the average speed was probably 200 kilometers, I thought that we would never get there. They brought us to, frankly, a "garbage dump", a dirty, not well-groomed port, there were already a lot of people there, the Russian guide Dmitry met us. Then we probably waited another hour for other people, and then we were all "loaded" into the boat where we sat like a herring in a barrel. The tour itself was all in a hurry run run. Deciding not to repeat this experience, we bought the next tour on the street. In the company of "hot holidays". On the day of the excursion, as it seemed to me later, the same inadequate driver came for us, and when we were brought to the port, there was no doubt left, it was still the same port as on the previous excursion from Sayama, all the same Russians " guides", and the same crowded boats. I was very upset by such a swindle by the hotel guide, and in general by the company.
But in general, the vacation was successful, I recommend visiting Siam Neramit, walking along the beach at night, drinking the blood of a snake, and going to the Similans, there are turtles))) And do not succumb to the provocations of the hotel guide, they lie like they breathe.