Плохо размещают! Poor placement!

My husband and I went to Thailand for the New Year. We lived at the sunshint hotel&Residences 3*. According to the reservation (we traveled from Natalie Tours), we were supposed to have a room in the new building, but they allowed us to spend the night in it only one night (room 4702), they said that this was a suite and we had to pay more than 4000 baht for it. They moved us to "our2 number 804. Jumayu, in fact, it was just a single (one chair, one armchair). We called the representative of Natalie Tours Sergey Shevtsov (+66831137845) - his number is indicated in the voucher, he promised to sort it out, and did not call back. to help Polina, she said everything as it is. And in general she lost interest in us after 5 tours bought from her. It’s a shame for you company Natalie Tours to behave this way with your regular tourists. Next time we’ll think about whether to use the services of your company. just resold, because it was the new year and Christmas.