Внимание!!!! Развод!!! Attention!!!! Divorce!!!

Good day! Dear Ladies and Gentlemen who are going to visit this sanatorium, my review will be for you, as well as for those who, like me, want to please their loved ones and send them to rest, and the MAIN thing is to be treated in this "4-3 * "(in BIG quotes) a sanatorium. In this 2013 year, I chose a sanatorium for my mother (Denisova Lyubov Ivanovna) for a long time. Last year I sent her to the Victoria sanatorium in Kislovodsk. Everything was super there, except for the location - the sanatorium is on the road, so the main criterion for choosing a vacation spot this year was a large forest park area, decent rooms and good treatment. It seemed to me that Mashuk Aqua-Therm meets all these criteria. But, alas, as it turned out later, it ONLY seemed to me. Well, first things first. Based on the price list and the official description of the number of rooms, I chose, booked and paid by bank transfer (4.
200 rubles for 12 days) Single plus category room. I really wanted to please my mother with excellent service, beautiful environment, worthy treatment, with good accommodation ....But, alas ....EVERYTHING that could be spoiled was spoiled here in the first minutes of my tourist's arrival to this place !! ! Yes, the sanatorium provided the previously ordered transfer service, thanks for that, but placed it not at the estimated time at 14:00, but immediately upon arrival, thanks for that too ...Well, that's all thanks ...And now about the main thing: after settling in room 524. The room corresponded to the description on the OFFICIAL website of the sanatorium: good furniture, good filling of the mini-bar, LCD TV, good plumbing, the joy of my tourist was not far-fetched and I wanted to be happy for her ....well, that's all sharply overshadowed by the constant and very unpleasant noise from the street, she went out to the balcony, and there .....The room overlooks the hood either the kitchen or the pool !!!
The buzz is such that it is NOT POSSIBLE to be in the room even with the window completely closed, not to mention sleeping (unless, of course, you want to become a neurosthenic, and this is a sanatorium, not a hotel in Turkey, people come here to be treated! ) I had to go to the reception with a request for relocation, at this time I called the sales department to the department manager VICTOR, through whom I booked this miracle resort. Victor, to pay tribute, listened to everything and to my claims, why they didn’t warn when booking that supposedly (according to the same VICTOR) all rooms of this category face this side with unbearable noise, he was sincerely surprised, said that our complaint of such kind of the first, he apologized and offered to move to the other side, but with a surcharge of 200 rubles / day, because there is a surcharge for the view not on the hood, assuring that there is a different category of rooms on the other side of the hotel. Well, I agreed and began to wait for a joyful call from my mother ...

I waited for the call ...At first, the manager went up to the room with her, was extremely surprised at such a strong noise, called someone with a request to change the filters, but he was answered by phone, not earlier than July 22, that HIM (the manager) was very surprised and he exclaimed, why should I now not accommodate these numbers until 22 ? ? And he offered my mother to stay in this room, because the hood turns off at 19:00, though it turns on at 5 in the morning, but is it really important ?? ? I am shocked by such proposals from the administration to a person with chronic hypertension and type 2 diabetes. Further events unfolded even more interesting. She was moved to room 404, when she went there, she almost fainted. Golimy sovdep: the furniture is all broken, TV "coffin" greetings from the USSR. What kind of LCD is there, promised on the site. To the legitimate claim that this is really a different category, only below, the receptionist gave an amazing answer. It turns out that the first number (524) was the number below the category, i. e.
cheaper by 3.400 rubles than we paid, and this is just such an improved standard. At this time, I again contacted Victor, who began to very sincerely assure me that this was an improved standard, the same as the previous one, and at the reception, they simply did not know which room, which category corresponds. He recommended me to contact my boss, a certain Elena Petrovna (who, as it turned out, had been sitting opposite all this time and, naturally, diligently had to shield her sooo "competent" employees who do not even know (or know, but brazenly lie in YOUR EYES) room categories and As a result, my mother was taken to the worst rooms with COMPLETELY dead equipment and a wild sewer stench (when asked by my mother why it stinks so much in the rooms, Victor answered that he did not know).
Seeing this, we donated 3.400 rubles to the poverty of the owners of the sanatorium (you can write a bonus to Viktor and Elena Petrovna for the divorce of guests, spoiled mood and spent energy). All this action took place from 7:00 to 15:30, my mother was exhausted, her blood pressure did not rise, and I decided that enough was enough, let the murdered number with greetings from the USSR, but at least there was no stench and the view from the window was beautiful. here is such a 4 * sanatorium "Mashuk Aqua-Therm".
So, for the Soviet of Deputies, which COMPLETELY does not correspond to the number described on the official website of the sanatorium, my mother was asked for ATTENTION SUPPLEMENT in the amount of 2400 rubles !!!!!!!! ! In total, for a miracle trip with the following conditions: TV from the Brezhnev era, a shabby cabinet with broken doors (one of them does not open at all, a loose tap, which is scary to take on, a refrigerator from the TV era, we paid 5.600 rubles for 12 days. Not bad, right ? ? ?

with a similar surcharge of 200 rubles a day, a couple from Novogorod was also settled and also relocated on the same conditions, but the unfortunate girl (unfortunately I don’t know what city she is from, she just burst into tears at the table. She was treated even more interestingly for 4100 rubles a day she was settled in a room on the ground floor with a view of the playground and the exhaust, as well as with the smell of sewerage in the room. The unfortunate girl bought herself EARPLUGS to sleep in. So DEAR vacationers buy Earplugs in MASHUK, there is NO other option.
In addition to all this, I found out that the certificate of conformity of buildings 3 and 4 *, which was issued to this accommodation facility, expired in May 2013, since it was issued by Stavropol Certification and Management Center LLC back in May 2010, respectively, the question arises , on what basis you, the respected Administration of the sanatorium, continue to mislead your guests, you DO NOT HAVE ANY right to continue to use the stars in your description. Tomorrow, July 16.2013, I will definitely contact your expert Ms. Chentsova V. V. and ask all these questions to her, and also describe the state of your room stock, and then I intend to report all violations of the rights of consumers of services to the relevant supervising Ministry. For now, I take my leave, but I think that the continuation should be ....You can’t treat the people of the Lord like that, it’s IMPOSSIBLE !!!
and more about the treatment: Vichy shower is broken, hydrocolonotherapy is broken, facial ozone (injections) could not be prescribed by 3 specialists, maybe the head. department will help?? ? HORROR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sincerely,

Ekaterina Shakhova

Head of the Marketing Department

4* Hotel complex "Aurora"

Kursk