Перепутали номера. Это испортило все впечатление о поездке и об отеле. Messed up the numbers. This spoiled the whole impression about the trip and about the hotel.

We chose this hotel as we had previously visited.
Booked in advance, a month before visiting 2 rooms (November 2017).
By phone, we were promised one number, which we discussed, and another contract was sent to the post office (the numbers were mixed up). The manager who arranged our trip was misled by the fact that the room was supposed to have a jacuzzi. And it turned out upon arrival that the room only bath and sauna. Terrible experience with the hotel and staff. No one on the spot could help. Phones of the manager on Friday (arrival day) are switched off.
The trip was ruined. Nobody even apologized.
They called me back a month and a half after the trip (they checked the answering machine calls at the end of January). We listened to the situation. They said that it really was the mistake of the manager, who was fired. They promised that they would fix the situation and that their manager would call me back with an apology. As a result, no one called back.
Now I will plan all trips to another hotel. I do not recommend anyone to visit Helios. The reputation of the hotel staff is not important.