Great hotel, service could be better.

Written: 10 october 2017
Travel time: 11 — 14 september 2017
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 5.0
Cleanliness: 10.0
Food: 10.0
Amenities: 10.0
I heard about this hotel from a friend and the whole family gathered there to relax, without husbands and children, so to speak.
It was important for me to eat delicious food, sleep longer and get relaxation at the SPA.
If Helios coped with the first two points with a bang, then there were problems with the third.
The administrator at the SPA is a young girl, seemingly not tortured by life, unfortunately a rude woman, I don’t remember her name (black hair). She urged us on, but we left 7000 rubles in the SPA for a second, this is not 400 rubles for a salt cave, and even if it was. We are CLIENTS! Teach her how to talk, or else don't position yourself as a high-level hotel. Spoiled the mood, carefully select the person, a lot depends on him, including your future clients! ,
Translated automatically from Russian. View original