Отдых отвратительный. Rest is disgusting.

I was in the boarding house "Baltiets" from August 23 to September 12.2014, that is, when booking a room, I immediately made it clear that I was going on vacation. Number 405 was first offered. On the second day in room No. 406 at 2 a. m. , drunken neighbors, at my request to turn down the volume of the TV and transfer the negotiations from the balcony to the room, “sent” me. I had to contact the administrator. Security guards came and correctly suggested that the neighbors "calm down". An hour later, I suggested that the administrator change my number, since there was no silence. I was ready to pack my bags and leave right at night... I moved at 2 am to room No. 702. Slept for two nights. Then, residents were settled in room No. 701, who behaved “like in an open field” until 3 am. Again I had to move to room number 703. The administrator said that no accommodation is planned for the next rooms... But “happiness was short-lived”... On September 05 this year, a “fun company” settled in room No. 707, their friends moved to other floors. They were "more than enough" for the 7th and other floors. And the frenzied drinking began. After 10 p. m. , unconscious members of the “event” were taken out of the room. At 2 o'clock and at 3 o'clock in the morning, attempts were made to enter my room, again by members of this "bunch". Security was called to the noise. But by the time she arrived, the music and screams had already dried up (probably the strength and alcohol had run out). On the issue of an attempt to enter my room, representatives of the security service peacefully said: “It happens, because people came to rest... ” All events were recorded by CCTV cameras. Why are the outrages happening on the floors stopped only by the complaints of vacationers? . What did I come for? Share extra 43 thousand rubles? I didn't get an apology from the administration. "Merry Company" walked from 05 to 07 September. At my request to provide me with a room where I can relax, and not be "on a powder keg", I was refused. On the days of the Russian Railways seminar, on the night of September 11-12, in room No. 704, the guests, after “libations”, “conversed” on the balcony until 4 in the morning, then “called the amphibian out of the toilet”. I had to stay up until 6 am again! This is where my vacation (not vacation) ended. . About the "Buffet". . . The concept of "Buffet" implies European style and level of service, quality of food. The hall is served by representatives of the CIS countries, most of them in dirty shoes and wrinkled, sloppy clothes. The range and quality of dishes is like in a low-class canteen. On the days of conferences, seminars - there is noise, crowding in the hall, there is nothing to eat normally, and nowhere (crowd... ). The room is not designed to serve residents of the Burevestnik boarding house (who have also been eating here since 2010... ). Children run around the hall with plates filled with food and glasses with cold, hot drinks. The noise from the office (the sounds of washing dishes, the work of a perforator) was very well audible in the hall. The hall is not ventilated. The air conditioners were turned on only at the urgent request of the visitors of the Buffet. And then - with great surprise and dissatisfaction on the part of the administrator... I wrote two complaints to the "Book of Reviews and Suggestions": regarding the quality of the dishes and the observance of peace and quiet in the boarding house, about an attempt to invade my room, a guest questionnaire was filled out. But you can’t get vacation days back, just like wasted money. AS A RESULT: Items of the Rules of residence of the boarding house "Baltiets" are not fulfilled: No. 12 noise in rooms impossible to sleep; on Friday, Saturday and Sunday, the boarding house turns into a “passage courtyard”, seminars, conferences, etc. are held. Participants of these events end the day in a restaurant at 2-3 am, return to their rooms drunk, very noisy. Doors close and open with a roar, door locks are not working in all rooms. No. 15 “In the event of complaints from the consumer, the administration takes all possible measures to resolve the conflict” - in relation to me - all measures were not taken.