ОТВРАТИТЕЛЬНО DISGUSTING

Five years in a row I went to rest in this hotel, I can say I was a fan of it, but after the last visit I will never go there again. After the merger in 2007 of "Lightning" and OK "Yamal", in the same place in Nebug, the service at the hotel deteriorated significantly. From a week-long stay, for two days in the hotel pool there was muddy water, and so much so that with a pool depth of 1.5 meters, the bottom almost did not differ. The hotel administration did not take any measures at all on the first day, only on the second day they added pool tablets containing chlorine to the water, and threw them directly into the pool, then the children caught them and played with them on the shore. All the corners of the pool, the seams between the tiles, the gratings on the drains, the ladders were overgrown with greenery and no one even thought to clean it. The food has deteriorated, there is not enough staff in the restaurant, and the workers themselves say this. We have to wait all the time, then when they bring cups, then plates, then spoons, then they will clean the tables. Evening service (change of wet towels in the rooms) was canceled last year. Therefore, if you want to go to the beach with a dry towel in the morning, you need to call the reception every time and ask to change the towels. They refuse to provide emergency medical care for free, they don’t even give painkillers, everyone tries to present it as the services of a health center and tear at least 300 rubles for each appeal, while they refuse to give any documents for these services. Receptionists are rude and don't want to move at all. Lifeguards by the pool sit for furniture, they are at such a distance from the water line that they will not see or hear a drowning person. At the very height of the season, the hotel decided to prepare for the change of paving slabs, so Kamaz trucks and truck cranes drive around the territory completely freely, without any security guards, if only to drive the children off the paths. All in all, the holiday was ruined. I do not advise anyone to go there to rest, because for a lot of money you will get disgusting service.