Неплохой отель, плохое обслуживание Good hotel, bad service

The hotel itself is quite nice, good location - right on the bank of the river, on the other side of which is the Kremlin. The rooms are good, comfortable, large bathroom, there are all sorts of little things like toothbrush and paste, shower caps, shampoo, etc. , even white terry robes for visitors and slippers are included.
Breakfast is so-so, there is a choice, in principle, but much of the assortment is not very, in my opinion, edible. In restaurants, the menu is rather poor and it often happens that something is not available. You can’t guess with food - sometimes it’s really tasty, but the portions are very small. You can’t guess with the waiters either - this time we were served in such a way that we didn’t even notice the person, the second time we waited more than half an hour for the order to be taken from us!
The worst thing is the service! Oh, it feels like I didn’t come to an expensive hotel, but to some housing office for help! We booked rooms on the second floor (it was important for us), upon arrival, we received the keys to the room on the first floor, moreover, it was from the room that we asked not to book in any case! (There is a service staff walking around the window all the time and something is constantly buzzing terribly! ) It took a very long time to ensure that the number was changed for us, and, of course, we did not wait for any apologies.

I have been to Pushkarskaya Sloboda twice, and when I go to Suzdal next time (and I will definitely go, because the city is beautiful and amazing), I will check into another hotel. There is one such there - the Kremlin, it is a little more expensive, but everything is on top in it - both service and food (breakfasts and a restaurant) and the location are no worse, only a very small area.