Впечатление о хорошем отеле портит неадекватность персонала The impression of a good hotel spoils the inadequacy of the staff

We rested in Priboy in 2014 for about 3 weeks. Chose over the internet. The decisive argument was the location (the sea at arm's length) The beach, the presence of children's attractions, cafes, etc. etc. Booked in advance. Still in February. Junior suite with sea view. The administrators from the hotel have such a feeling they are not friends with the head at all. After invoicing by e-mail and receiving an advance payment from us, they called back twice to clarify the dates of arrival (and they probably couldn’t see their bill) And upon arrival it turned out that we should rest 5 days less! And they don't give anything (neither a check, nor a receipt from payment, and the money is considerable) The room was good, spacious, large balcony, terrace. But ! Beware! The maid cleaned out on the 1st day (about 20 thousand)! They have room keys, when everyone leaves they clean up. The money was left in the suitcase. Here is such a surprise from this hotel on the first day. The administration was not contacted, not caught, as they say. . . They scored on it. In general, I really liked Lazarevskoe. Nice, everything is close. Lots of cafes, restaurants. 2 Dolphinarium, 2 water parks. Behind the hotel there is an amusement park with ferris wheel 80m. On the one hand, this amusement park is good, but we had 3 children, in general, rides, carousels are not cheap 150 rubles. min. In short, they left 2000 rubles a day in the park))) But this is all nonsense, we went to rest! About excursions. They were not struck by a special variety, they were in Olympus. park in Krasnaya Polyana. They drove jeeps. In general, most excursions come down to the scheme: wine tasting with a stop at "their" point, cheese and honey, and at the end a concert or something else. . . We ate mainly in the dining room-cafe in Priboy, not expensive, delicious. We had a problem with the air conditioning in the hotel. It was not in our room. There was stationary ventilation. The muzzle of course is very much from it. She this tablet in the ceiling should be regulated. Ours is broken. When contacting the reception, we were told that we are generally the first to complain. (the little child just caught a cold. ) Then they said they would fix it. They fixed it. Covered everything with duct tape. And that's it. Then we ran after them and argued that it was necessary to leave ventilation. . . Well, in general, this is how we suffered with this ventilation. . In general, the girls at the reception are distinguished by "exceptional misunderstanding", to put it politely. Everything is hard. so it comes to them. There is a swimming pool in the hotel. But the water in it is always very cold. Although it is written that he works until 18-00, the cleaners already at 17-00 start waving rags. At the very end of the holiday, the taxi driver cheated on us. Arthur seems to be called. Ordered a taxi to the airport (he has something like a minivan). In two days. price 3000 r. All OK. Leave in the morning, does not pick up the phone. We barely got through, he was late. I drove along serpentines so that we have children. . . In general, we arrived at the airport, announced that we owe him 3500 rubles. The overall impression in spite of this, everything from Lazarevsky is good. We will probably go there again, but not in the Surf!