Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
2.0
Cleanliness:
5.0
Food:
9.0
Amenities:
7.0
Rested with my husband from 25.07 to 31.07. 2012. Beautiful place, good hotel. Separate respect to the authors and designers of the hotel project, which is in perfect harmony with the surrounding nature and the forest. Very beautiful landscaped area. Cozy rooms. The food is very tasty, special thanks to the chefs - the food is homemade delicious. On weekends, the restaurant even served smoked fish. Were pleasantly surprised! On weekdays - silence, few people, a secluded place.
However, there were also many negative impressions. The first unpleasant aftertaste was left by the administrator Olya, who met us (who introduced herself as deputy head) - we have never seen such disrespect for customers anywhere else. When talking with us, she behaved very arrogantly, asked us to shut up, as she had already been listening to us for five minutes and now we should listen to her, and suggested that we no longer come to this place if something does not suit us. This kind of customer service is unacceptable! No flexibility, this place does not even know about the basic principle of modern management - complete customer orientation. The slogan "The customer is always right" is not familiar to the management of this hotel. If you arrive a little earlier, or you have to stay for less than a day, the money will be taken from you as for a full day, and this despite the fact that there are almost no people on weekdays. The service is disgusting - the rooms are not cleaned at all. At our request to clean the room, they didn’t even deign to look into the bin and throw out the garbage from there, they threw out only the bag that we collected ourselves, they didn’t even hear about wiping the floors, the sink or making the bed. There are no air conditioners or even fans. The worker mowed the grass under the windows of the balcony just in time for the afternoon rest. All in all, we won't go there again. For the money, there are better places to stay. And Olya should not be allowed to communicate with clients - she immediately spoils the impression.
However, there were also many negative impressions. The first unpleasant aftertaste was left by the administrator Olya, who met us (who introduced herself as deputy head) - we have never seen such disrespect for customers anywhere else. When talking with us, she behaved very arrogantly, asked us to shut up, as she had already been listening to us for five minutes and now we should listen to her, and suggested that we no longer come to this place if something does not suit us. This kind of customer service is unacceptable! No flexibility, this place does not even know about the basic principle of modern management - complete customer orientation. The slogan "The customer is always right" is not familiar to the management of this hotel. If you arrive a little earlier, or you have to stay for less than a day, the money will be taken from you as for a full day, and this despite the fact that there are almost no people on weekdays. The service is disgusting - the rooms are not cleaned at all. At our request to clean the room, they didn’t even deign to look into the bin and throw out the garbage from there, they threw out only the bag that we collected ourselves, they didn’t even hear about wiping the floors, the sink or making the bed. There are no air conditioners or even fans. The worker mowed the grass under the windows of the balcony just in time for the afternoon rest. All in all, we won't go there again. For the money, there are better places to stay. And Olya should not be allowed to communicate with clients - she immediately spoils the impression.
Translated automatically from Russian. View original
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