Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
Booked two rooms in this hotel in February for foreign citizens staying in Russia with a connection in Vnukovo. Due to the fact that the embassy did not issue them a visa on time, they had to change the date of arrival in Russia and move it 2 days later... The airline changed our arrival dates without any problems, having phoned this hotel and talked with the manager, we were also informed that there were no No problem, we won't charge you any fees. As a result, the guests arrived, paid in cash at the hotel for two rooms for one night, spent the night safely from February 12 to 13 and flew on. And the hotel....after waiting 2 months!!!!!!!... for no apparent reason deducted payment for these rooms from a bank card again !!!! ! They categorically refuse to return the payment, explaining this by a fine for non-entry, although people entered and spent the night safely there. In no case do I advise you to contact this hotel, especially to book rooms by entering your bank card details.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- I do not recommend ((
- This hotel is a scam, I would not recommend staying here!
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