Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
6.0
Cleanliness:
8.0
Food:
9.0
Amenities:
8.0
Probably the most fun hotel experience ever. This was not a vacation or a business trip, but a task - as a "mystery shopper" to check the hotel for compliance with brand standards before the official annual audit. Such is the spy theme.
I suppose the price of the hotel stems more from its location: if the hotel were not on the Garden Ring, but on the Third Transport Ring, the cost of a room would be half as much. That's what the extra two kilometers mean in Moscow.
From the point of view of a tourist, the location is excellent - the Kremlin is a 25-minute walk, close to the metro, museums, shops, restaurants and other bourgeois joys of metropolitan life. Of the unpleasant moments - in the hotel there are too many female faces reshaped by plastic surgeons, an eerie feeling.
Despite the fact that while staying at the hotel I had to purposefully seek out (and find, unfortunately) a bunch of shortcomings, the overall impression of the stay is good, a solid four with a plus sign. Gorgeous spacious rooms, delicious breakfasts with champagne and ice cream, several restaurants and a lobby bar with delicious food and a collection of wines, a good SPA area with two saunas, a hammam, a Russian bath and swimming pools. They let me play Sony PS5, for once I killed my rivals in Mortal Kombat, it was simply priceless))).
All the minuses and shoals of the hotel are related to the staff. I don't know what the strategy for recruiting and managing people is. On the one hand, I understand all the difficulties of the search when the borders are closed and guest workers simply cannot come when the tourism industry is in a deep hole due to the pandemic, but the hotel staff is "hugs and cry" in places. Ten percent have difficulty understanding the Russian language. A good half, when doing their work, does not turn on the brain at all and simply mechanically follows the instructions. For example, a water cleaner in the pool area cleans up puddles, but at the same time carefully circles a candy wrapper on the floor with a mop around the perimeter, not knowing to remove it. Perhaps the matter is in the Korean management system, the initiative in Korean companies is not welcome.
I suppose the price of the hotel stems more from its location: if the hotel were not on the Garden Ring, but on the Third Transport Ring, the cost of a room would be half as much. That's what the extra two kilometers mean in Moscow.
From the point of view of a tourist, the location is excellent - the Kremlin is a 25-minute walk, close to the metro, museums, shops, restaurants and other bourgeois joys of metropolitan life. Of the unpleasant moments - in the hotel there are too many female faces reshaped by plastic surgeons, an eerie feeling.
Despite the fact that while staying at the hotel I had to purposefully seek out (and find, unfortunately) a bunch of shortcomings, the overall impression of the stay is good, a solid four with a plus sign. Gorgeous spacious rooms, delicious breakfasts with champagne and ice cream, several restaurants and a lobby bar with delicious food and a collection of wines, a good SPA area with two saunas, a hammam, a Russian bath and swimming pools. They let me play Sony PS5, for once I killed my rivals in Mortal Kombat, it was simply priceless))).
All the minuses and shoals of the hotel are related to the staff. I don't know what the strategy for recruiting and managing people is. On the one hand, I understand all the difficulties of the search when the borders are closed and guest workers simply cannot come when the tourism industry is in a deep hole due to the pandemic, but the hotel staff is "hugs and cry" in places. Ten percent have difficulty understanding the Russian language. A good half, when doing their work, does not turn on the brain at all and simply mechanically follows the instructions. For example, a water cleaner in the pool area cleans up puddles, but at the same time carefully circles a candy wrapper on the floor with a mop around the perimeter, not knowing to remove it. Perhaps the matter is in the Korean management system, the initiative in Korean companies is not welcome.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Good hotel but overpriced
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