Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
3.0
Cleanliness:
6.0
Food:
8.0
Amenities:
3.0
Good afternoon to all future travelers!
We booked two rooms on the 3rd floor in the Valentine building a month before arrival - for June 4th.
And at night, our relatives with two children settled in front of us in a two-room suite on the same floor and in the same building.
Made the required prepayment of 5000 for each room.
At the station in Tonnelnaya we were met as promised, thanks to Alexei, who, by the way, has nothing to do with the owners of the hotel. Keep in mind that the hostess overprices the transfer that you order from her by 20 percent.
Upon arrival at the hotel, we barely woke Elena, although she knew that we would arrive at about 7.30, but woke up only after a call to her mobile.
A half-asleep hostess came out to us in a T-shirt and breeches, all not the first freshness, stained. Okay, I guess anything can happen.
Our crowd (otherwise you can't say it - 4 children and 3 adults) was escorted to the building, and I remained "registered", although they asked for only one passport, any adult.
Then I went out into the area. To the right of the pool, construction continues, there are boards, building materials, construction debris.
The playground is planted with "lawns" (flower beds) with flowers, and when the ball hits the flowers on the children, the owner's roar is heard that it is impossible to walk on the "lawns".
There is a pool and the water is clean. There are sun loungers, but they are not exactly ready to receive sunbathers.
A stove and tables for self-cooking were promised - they did not notice.
But it's not that important, huh. its own dining room on the territory is very good, they cook deliciously, the portions are large, the prices are very reasonable. This is probably a very big plus. But, to our great regret, even this plus did not convince us to stay at the hotel.
Two buildings stand opposite each other, both three-story. Elena with kitchens is closer to the road, and then Valentina, in which there is a dining room.
I must say right away that Valentina is an unfinished building, but despite this, the hostess offers rooms for booking in it. The photos of this building on the website do not quite correspond to reality.
The entrance to Valentina is through an unplanned wooden temporary staircase, apparently hastily knocked together for vacationers, because for owners and staff entrance to the building through the dining room.
At the entrance, we were immediately told that we had to take off our shoes on the ground floor and then “move” only barefoot.
Subsequently, they threatened to put a basin of water for "washing" the feet after the beach.
We understand that after the beach it is necessary to wash off the sand from the feet, but not in the general basin, which after 2-3 children will turn into a basin with sand)))
Our rooms were on the third floor, the staircase is sooooo steep, "spiral", one might say, very dangerous for children.
There are three rooms on the floor - one two-room and two one-room.
There was one (!!!! ) shower for three rooms, there was no shower head for our arrival, there was only a mixer in the shower. Then it turned out that the sink in the toilet was leaking.
We filed claims, we were promised to do everything within a day.
The promised refrigerator in the hall was brought only after our request, but there was no socket where it could be connected.
There are wires sticking out of the walls in the rooms, a loosely reinforced socket, water dripping from the chandelier in the hall (it was raining on the day of arrival), the carpet on the floor is damp, the TVs are not connected, they lie on the floor.
True, by dinnertime, the TVs were plugged into an outlet and even “bedside tables were bought especially for us in the color of the furniture, ” but they never worked.
The promised wi-fi is not only not working, it is absent in principle.
The walls are like cardboard, you can only speak in a whisper.
Now about the beautiful "balcony in the room with partial conveniences", stated in the photo.
Instead of stone balusters - a shaky sheet of drywall or gypsum board, reinforced in two places with bars and two corners.
Construction debris under the balcony.
On the ground floor, the kitchen and everything that you will talk about on the balcony “descends” into the ears of the hostess and her mother, who will not fail to discuss it without thinking that you will hear them.
After "family" advice, we decided to look for another place to stay.
The hostess was invited to a conversation with a request to return the prepayment in full due to the fact that the site provided false information that does not correspond to reality, and also because by the time we moved in, the building was not ready for living, especially with children.
As a result, we generally had the idea that the building was not accepted by any regulatory organizations at all and was not put into operation in accordance with existing laws.
We were refused a refund of the prepayment paid at the time of booking the room.
The hostess, in response to all our comments, accused us of being too exacting, saying that “everyone likes it, ” that “it’s like that in all foreign hotels. ”
The woman absolutely does not hear the interlocutor and inadequately responds to claims.
In general, it didn’t work out in a good way. I had to go for representatives from the administration / police.
And only thanks to our perseverance and the presence of an "official on duty" we were returned 15.000 prepayments for three numbers.
But at the same time, we heard so much “pleasant” and new things about ourselves and our children, both from the hostess and her mother, and from the staff.
We booked two rooms on the 3rd floor in the Valentine building a month before arrival - for June 4th.
And at night, our relatives with two children settled in front of us in a two-room suite on the same floor and in the same building.
Made the required prepayment of 5000 for each room.
At the station in Tonnelnaya we were met as promised, thanks to Alexei, who, by the way, has nothing to do with the owners of the hotel. Keep in mind that the hostess overprices the transfer that you order from her by 20 percent.
Upon arrival at the hotel, we barely woke Elena, although she knew that we would arrive at about 7.30, but woke up only after a call to her mobile.
A half-asleep hostess came out to us in a T-shirt and breeches, all not the first freshness, stained. Okay, I guess anything can happen.
Our crowd (otherwise you can't say it - 4 children and 3 adults) was escorted to the building, and I remained "registered", although they asked for only one passport, any adult.
Then I went out into the area. To the right of the pool, construction continues, there are boards, building materials, construction debris.
The playground is planted with "lawns" (flower beds) with flowers, and when the ball hits the flowers on the children, the owner's roar is heard that it is impossible to walk on the "lawns".
There is a pool and the water is clean. There are sun loungers, but they are not exactly ready to receive sunbathers.
A stove and tables for self-cooking were promised - they did not notice.
But it's not that important, huh. its own dining room on the territory is very good, they cook deliciously, the portions are large, the prices are very reasonable. This is probably a very big plus. But, to our great regret, even this plus did not convince us to stay at the hotel.
Two buildings stand opposite each other, both three-story. Elena with kitchens is closer to the road, and then Valentina, in which there is a dining room.
I must say right away that Valentina is an unfinished building, but despite this, the hostess offers rooms for booking in it. The photos of this building on the website do not quite correspond to reality.
The entrance to Valentina is through an unplanned wooden temporary staircase, apparently hastily knocked together for vacationers, because for owners and staff entrance to the building through the dining room.
At the entrance, we were immediately told that we had to take off our shoes on the ground floor and then “move” only barefoot.
Subsequently, they threatened to put a basin of water for "washing" the feet after the beach.
We understand that after the beach it is necessary to wash off the sand from the feet, but not in the general basin, which after 2-3 children will turn into a basin with sand)))
Our rooms were on the third floor, the staircase is sooooo steep, "spiral", one might say, very dangerous for children.
There are three rooms on the floor - one two-room and two one-room.
There was one (!!!! ) shower for three rooms, there was no shower head for our arrival, there was only a mixer in the shower. Then it turned out that the sink in the toilet was leaking.
We filed claims, we were promised to do everything within a day.
The promised refrigerator in the hall was brought only after our request, but there was no socket where it could be connected.
There are wires sticking out of the walls in the rooms, a loosely reinforced socket, water dripping from the chandelier in the hall (it was raining on the day of arrival), the carpet on the floor is damp, the TVs are not connected, they lie on the floor.
True, by dinnertime, the TVs were plugged into an outlet and even “bedside tables were bought especially for us in the color of the furniture, ” but they never worked.
The promised wi-fi is not only not working, it is absent in principle.
The walls are like cardboard, you can only speak in a whisper.
Now about the beautiful "balcony in the room with partial conveniences", stated in the photo.
Instead of stone balusters - a shaky sheet of drywall or gypsum board, reinforced in two places with bars and two corners.
Construction debris under the balcony.
On the ground floor, the kitchen and everything that you will talk about on the balcony “descends” into the ears of the hostess and her mother, who will not fail to discuss it without thinking that you will hear them.
After "family" advice, we decided to look for another place to stay.
The hostess was invited to a conversation with a request to return the prepayment in full due to the fact that the site provided false information that does not correspond to reality, and also because by the time we moved in, the building was not ready for living, especially with children.
As a result, we generally had the idea that the building was not accepted by any regulatory organizations at all and was not put into operation in accordance with existing laws.
We were refused a refund of the prepayment paid at the time of booking the room.
The hostess, in response to all our comments, accused us of being too exacting, saying that “everyone likes it, ” that “it’s like that in all foreign hotels. ”
The woman absolutely does not hear the interlocutor and inadequately responds to claims.
In general, it didn’t work out in a good way. I had to go for representatives from the administration / police.
And only thanks to our perseverance and the presence of an "official on duty" we were returned 15.000 prepayments for three numbers.
But at the same time, we heard so much “pleasant” and new things about ourselves and our children, both from the hostess and her mother, and from the staff.
Translated automatically from Russian. View original
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