Есть косяки, но в целом отель хороший There are bugs, but in general the hotel is good

The corona crisis has undoubtedly affected the level of service even in such good hotel chains as Novotel. The hotel was chosen because of its excellent location in relation to the ski lifts, from the ski room just a hundred meters on foot. When booking through Booking, the hotel messed up and took a couple of thousand rubles more than it should. For this inconvenience, we were given two ski passes for two days of skiing each, which suited us perfectly. The overpayment was returned to the account two weeks later, for which the hotel respect and respect.
The room is spacious, well furnished, hair dryer, kettle, refrigerator, set of bath cosmetics, magnificent wide beds. A funny narrow balcony, in summer you can probably use it, but in winter it is littered with snow, there is no point in it. The faucet in the bathroom was breathing hard, the shower head was also leaking. I find it hard to believe that the maids did not notice this when cleaning, but no action was taken until we ourselves called the hotel master and he fixed the plumbing.
The breakfasts are very good, there are cereals and smoothies, muesli and red fish, scrambled eggs for every taste, except that they don’t pour sparkling in the morning))). In general, I liked the hotel. If you add SPA there, it will be the ultimate dream.