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Good afternoon!!!
We had a rest on a promotion for New Year at your resort "Tanay! We were 6 adults and 2 children of 9 years old. We would like to leave you our feedback about your service for crazy prices. We were reassured only by the fact that we paid 2 times less for the promotion. But for the full price, none of us will return to you. You can not set prices higher than foreign holidays, and provide services 3-4 times worse.
1. Card payment is very imperfect. She rarely worked anywhere, the system constantly crashed, and vacationers had to wait a long time. Employees cannot give complete and correct information on their use. For example, our friends were offered 1 card for two, save 50 rubles. They threw a ski pass at her for 4 hours each, but did not explain that when using the ski pass, they would have to wait an interval of 10 minutes between calls.
2. Rooms for C grade with a minus, showers in standard rooms are very narrow and uncomfortable, a large man squeezed in with great difficulty. The sewage smell in room 310 is very strong. The minibar is warm. e / sockets work through one. We often rest in Sheregesh and Myski, and in hotels for several rooms a large refrigerator and microwave are provided. Having come to you and taking sandwiches with us, we had nowhere to store them, and nowhere to warm them up. Of course, you have several bars and restaurants, where 4 manti costs 180 rubles. "All for the people!!! "
3. New Year's banquet. The hall is not decorated, the lighting is not decorated. There were about 100 guests on the second floor, and one for 100 guests!! ! waitress!!! ! Bartenders and waitresses in stale, torn shirts. Alcoholic drinks are warm! There was no ice, mineral water in the Bar. Juice only!! ! in small boxes. And this is at the very beginning of the evening, when the guests were just sitting down at the tables. The administration of this restaurant was not fully prepared for the New Year's banquet and the reception of such a large number of guests. New Year's program, hosts, animators, fireworks, dancers for a solid deuce. Only performers of live music and songs pleased. Technically, everything was not prepared as it should be. The music was constantly interrupted, the microphones did not work. Live performers were cut off halfway through the songs several times. And the most unpleasant thing that could happen for any person on New Year's Eve: 100 people on the second floor left us without a video message from the president and the chiming clock!!! ! The TV on our floor did not work, but no one did it!!! ! We met the New Year blindly, somewhere around or after 24-00. Very disappointing!
With such an attitude towards people, you should, at the entrance to your resort, near each bar, restaurant, entrance to the buildings, hang neon sound, flashing, luminous signs: "ALL FOR PEOPLE!!!! "
We will be very happy to return to your resort, provided that you treat such reviews as ours professionally.
We had a rest on a promotion for New Year at your resort "Tanay! We were 6 adults and 2 children of 9 years old. We would like to leave you our feedback about your service for crazy prices. We were reassured only by the fact that we paid 2 times less for the promotion. But for the full price, none of us will return to you. You can not set prices higher than foreign holidays, and provide services 3-4 times worse.
1. Card payment is very imperfect. She rarely worked anywhere, the system constantly crashed, and vacationers had to wait a long time. Employees cannot give complete and correct information on their use. For example, our friends were offered 1 card for two, save 50 rubles. They threw a ski pass at her for 4 hours each, but did not explain that when using the ski pass, they would have to wait an interval of 10 minutes between calls.
2. Rooms for C grade with a minus, showers in standard rooms are very narrow and uncomfortable, a large man squeezed in with great difficulty. The sewage smell in room 310 is very strong. The minibar is warm. e / sockets work through one. We often rest in Sheregesh and Myski, and in hotels for several rooms a large refrigerator and microwave are provided. Having come to you and taking sandwiches with us, we had nowhere to store them, and nowhere to warm them up. Of course, you have several bars and restaurants, where 4 manti costs 180 rubles. "All for the people!!! "
3. New Year's banquet. The hall is not decorated, the lighting is not decorated. There were about 100 guests on the second floor, and one for 100 guests!! ! waitress!!! ! Bartenders and waitresses in stale, torn shirts. Alcoholic drinks are warm! There was no ice, mineral water in the Bar. Juice only!! ! in small boxes. And this is at the very beginning of the evening, when the guests were just sitting down at the tables. The administration of this restaurant was not fully prepared for the New Year's banquet and the reception of such a large number of guests. New Year's program, hosts, animators, fireworks, dancers for a solid deuce. Only performers of live music and songs pleased. Technically, everything was not prepared as it should be. The music was constantly interrupted, the microphones did not work. Live performers were cut off halfway through the songs several times. And the most unpleasant thing that could happen for any person on New Year's Eve: 100 people on the second floor left us without a video message from the president and the chiming clock!!! ! The TV on our floor did not work, but no one did it!!! ! We met the New Year blindly, somewhere around or after 24-00. Very disappointing!
With such an attitude towards people, you should, at the entrance to your resort, near each bar, restaurant, entrance to the buildings, hang neon sound, flashing, luminous signs: "ALL FOR PEOPLE!!!! "
We will be very happy to return to your resort, provided that you treat such reviews as ours professionally.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- I like it
- Good rest
- Terrible service, ruined mood for own money
- All for the people!!!
- Tanay. New Year's "fairy tale" 2010
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