Отвратительное отношение к гостям!!! Terrible customer service!!!

SUCH A SAD STORY!! ! Booked a hotel room for the weekend from 12 to 14 June to celebrate a wedding anniversary! The reservation was made a month before the event! ! Immediately upon booking, I discussed with the administrator Tatyana the possibility of living with a dog in a hotel room (miniature Spitz, 2 kg, with all documents). Tanya said that there were no problems with the placement of the dog and that they would not even charge us an additional fee, since the dog is so tiny! ! At the end of May, I called again to confirm the reservation! The conversation was already with the administrator Marina, and also discussed with her the possibility of accommodation with a dog, to which she received the answer: "ALL your previous agreements will be respected! " On June 9, at 4 p. m. , that is, almost in the evening, Marina called me and said that, unfortunately, they could not accept us with a dog! The reason is that on the same days the management will rest in the hotel and they expressed their unwillingness to see the animal! And all this despite all previous agreements! ! and I just can’t understand the reasons why my dog ​ ​ interfered with the leadership, and how you can ruin the holidays for your guests like this !! ! How can I call 2 days before the holidays and report a change in conditions? ? It is quite clear that it is almost impossible to find a "nanny" on summer weekends, especially in such a short time!! ! Thus, the management of this club ruined not only our mood, but also the first wedding anniversary for my husband and me! ! and even if we found someone to leave the dog with, with such an attitude of the club towards the guests, we absolutely don’t want to go and leave our money there !!!
When I wrote my review on the website of this eco-club, they answered me that unfortunately these days they had changes in living conditions, and now it is forbidden to stay with a dog in a hotel! ! At the same time, they reassured me with some philosophical thoughts from the category of “how hard it is to live in times of change. ” or we experience inconvenience due to a change in circumstances that we cannot influence. But we really hope that this misunderstanding will not spoil your wonderful family holiday, but will make your union even stronger and stronger"
And it turns out that in this place any booking and any agreements are an empty phrase, and you can be given a lapel-turn the day before the scheduled rest!! ! I am sure that it would be right to allow all guests who have previously booked rooms to rest as they were promised, and to sign all innovations from the date of the introduction of these innovations! And at worst, the hotel management could offer to somehow compensate for the inconvenience, provide some discounts, bonuses or extend the stay, anything to smooth out the discomfort!

But apparently, the leadership of the Golitsyno Eco-Club near Kaluga does not share the opinion that it is necessary to work for people, and only then the work will bring the expected result! I would not recommend this club to anyone! !