О сервисе About the service

On the review page about the hotel, and more specifically, the bitter experience of communicating with Yana, the senior administrator of the Navigator, I would like to share with all future guests.
The senior administrator was tired of the guests and allowed herself to "break loose" on the guests, regular customers. In her opinion, booking and visiting the sauna on Thursdays became unprofitable for the hotel (we visit it for six months, once a week). And now she requires payment in advance for booking. Moreover, the senior administrator did not restrain himself in his emotions. Khamila, rude, and to the request to change the tokens for a massage chair, she answered "I did not hire you to serve. " Instead of "with light steam", she finally wished: "complain to whom you want. " As it turned out later, the enterprising girl Yana rented the hotel's sauna and famously combines the position of senior administrator and hostess of the sauna. And now she can get away with plenty of visitors with impunity. One thing, the poor girl Yana does not understand that it is the friendly service that should be the face of the hotel, and not her hysteria. Disgusting service left a lasting impression!